Mismanagement of Evening Entertainment Auditorium

We have just returned from an otherwise excellent holiday - however my traveling companion and I have received a most impertinent and abusive unsigned letter from someone calling himself MWT host. This apparently results from our request to sit elsewhere in the auditorium since our view of the stage was completely obstructed by a pillar. We were then allocated another seat - behind two pillars! It was observed that there were approximately 24 unoccupied although allocated seats surrounding us - we did not occupy any of same over both evenings and decided to ditch the alternative seat for those evenings following. We find the zonal allocation of seating results in overcrowding of certain parts of the auditorium whilst great sections remain empty throughout. This allocation then destroys flexibility, including the ability to sit with friends. As long standing holiday makers of Warners we would welcome a reply properly addressed to "Mrs XXX and Mr XXX" not the other way round! Ongoing poor management!