2 Island Square, St Ives. Cornish Riviera Holidays Reviews

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2 Island Square, St Ives. Cornish Riviera Holidays

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Latest Reviews

★★★★★

“For truly unbiased information review the Review Centre...”

Written on: 23/03/2013

For truly unbiased information review the Review Centre… Read Full Review

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★☆☆☆☆

“Bad Experience. Cornish Riviera Holidays, 2 Island Square”

Written on: 30/04/2012

We love St Ives and have rented many properties there. However, there's always one isn't there? Following a two week break, we had most of our damage deposit withheld. I consider this as very unprofessional of Cornish Riviera Holidays, as they did not contact me before sending me a small refund so that I could answer the charges. They just accepted what the owners said as Gospel and disbelieved everything I told them. The best way to give you the detail is to share with you the email I sent… Read Full Review

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Holidaymakerinstives's Comment

Written on: 15/02/2013

We had a bad experience with them too. If you have a complaint you are entitled to go direct to the owners. If Cornish Rivierea Holidays wont give you the owners address you can go to the Land Registry website and pay a small fee. If you put in the post code and address of the property you can purchase the details of the current owners of the property. We directed our complaints (after having no success through the agent) to the owners who were extremely understanding and gave us the compensation we felt we were due. I was far from impressed with Cornish riviera Holidays handling of the situation and would not book through them as an agent again. There are plenty of other agents and properties in St Ives to choose from. I prefer to book directly with the owners of the holiday cottage or with an agent that dose not cash your damages deposit before you have even left home.(not that this related to our complaint, our complaint was largely related to the property not being properly inspected before our arrival and Cornish Rivieras failure to put matters right after numerous complaints)
It is more reassuring to book with an agent that takes credit cards as you at least then have a third party to stand up for you when things donot go to plan.

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Johnsmith99's Comment

Written on: 22/02/2013

For truly unbiased information review the Review Centre...

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Holidaymakerinstives's Comment

Written on: 15/02/2013

We had a bad experience with them too. If you have a complaint you are entitled to go direct to the owners. If they wont give you the owners address you can go to the Land Registry website and pay a small fee. If you put in the post code and address of the property you can purchase the details of the current owners of the property. We directed our complaints to the owners who were extremely understanding and gave us the compensation we felt we were due. I was far from impressed with Cornish riviera Holidays and would not book through them as an agent again. There are plenty of other agents and properties in St Ives to choose from. I prefer to book with an agent that dose not cash your damages deposit before you have even left home.(not that this related to our complaint) It is better to book with an agent that takes credit cards as you at least then have a third party to stand up for you when things donot go to plan.

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