Good Night Guarantee not upheld - T&C’s ignored

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HMAG's review of Premier Inn

★☆☆☆☆

“Good Night Guarantee not upheld - T&C’s ignored ”

Written on: 16/06/2019 by HMAG (5 reviews written)

Do not uphold their good night guarantee or their own T&C’s. Staff onsite would not resolve my complaint and told me to complain via the website once home, which I did, but I was then told I had complained too late and nothing would be done. All contact and requests for escalation were then ignored. Customer service is a joke - they were rude, unhelpful and unsympathetic. An absolutely shocking way to lose repeat business.

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