Customer Service Non Existent, BEWARE!!!

I made my initial enquiry back in September and proceeded to pay a deposit of £500 which was later followed up with another payment of £2579 with the understanding that i would likely receive my tub in October.

Toward the end of September i had some unfortunate news within the family and therefore needed to acquire some funds to aid in paying toward the costs, which led me to cancel my contract with them all done within their T&C's which was acknowledged by the MD. I tried to appeal for them to make the refund sooner than their 30 days due to my extenuating circumstances but that did not transpire unfortunately.

On numerous occasions i had made phone calls and spoke to Bianca asking about getting the refund early and each time i was promised somebody would get back to me, which also never happened.
So 1 week prior to the 30 day refund date i again made a call to Bianca and queried whether my refund would be received as scheduled to which i was informed that it was in the cash flow and that it should be in on time. I said that should was not good enough and was told that honestly the refunds are down to the MD to deal with.
30 Days later no refund received, e-mails were sent to the MD and acknowledged with a promise from the MD that he would get back to me that day. No phone call!!
I spoke to trading standards, FCA all of which stated that i have a case which is now in the process of being handled. I have also been informed that some of their T&C's aren't correct, as well as their Breach of Contract with myself with their own T&C's.
Since raising this with the above professional bodies and sending the MD a letter he has replied saying that the refund is in hand but yet again they have not paid back the sum when stated.
I understand that Danz does sell hot tubs at very attractive prices by comparison to other companies but i would be very wary on handing my money over on the promise of receiving items by a said date. There are companies like Hot Tub Superstore etc etc which while they do cost slightly more you are getting a far superior experience in customer service, after sales and probably product.
Once Danz have got your money God only knows what goes on after that!!