Bad company, avoid

I bought an arctic spa x-display model, with 1 years parts and labour warranty in the UK, 3.5 months afterwards it developed a fault with the shell peeling away.

They refused to honour the warranty and stated it the shell was damaged before they dispatched it and therefore excluded it from any warranty.

I have had to constantly chase them, they do not respond to emails, they are not interested in customer service at all.

They are now trying to worm out of the warranty and the sale of the spa, I would tell anyone wanting to buy an arctic spa, go elsewhere, other spa companies have much better after sales service.