Poor management & poor communication

I completed a Level 2 ABC in Arboriculture June 2020 to June 2022. The course material was adequate but some units badly needed updating. Some portfolio questions were very confusing and didn't match the course material. I had to change my original Tutor as he was on a bit of an 'ego-trip' but moderation found he was asking for unnecessary detail. Communication within HCC seemed poor e.g. my final portfolio of work went missing because somebody signed for it without informing the office. The management team didn't inform the office of moderation dates so they couldn't give information out. My work finally went for "emergency moderation" 4 months after hand-in. (I think this was due to the assessment officer being on maternity leave?) Some of the office staff were rude on occasion. (I was chastised for phoning repeatedly to try to find out moderation dates.) They rarely called me back and didn't seem to know what was happening behind the scenes. Overall, I've enjoyed the course but it's been a source of unnecessary stress on too many occasions. I would recommend the Level 2 ABC but not with HCC.