Swinton Home Insurance Review

this company is terrible I my self am insured through open and direct somehow someone with a policy from this company managed to use my bank details and help themselves with 73pounds of my money I thought policy and company holders like this had to ask security questions before making a transaction to make sure they are legit well somehow this isn't the case I contacted them to speak about the matter they told me they've never heard of me I rang my bank and my money has been refunded but Swinton house didn't even apologise they simply said " it looks like someone has used your bank details if you contact the bank they will refund you" I assured them I did and they said they where closing the case didn't even look into it further to see who had used it so they could cancel there policy instead they will probably try to lift the next instalment from my bank * even though my account is cancelled so GOOD LUCK TO U! terrible company and not even a apology!! I'm appalled they could let someone do this and not even look into there policy to get it cancelled instead they close the case !! well if it happens again I will be away to my local authority!