Really Bad Company

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7658sue's review of SBS Insurance Services - www.sbs-claims.co.uk

★☆☆☆☆

“Really Bad Company”

Written on: 29/06/2017 by 7658sue (1 review written)

Make sure you have good photos of your jewellery.
I lost an earring and paid an additional amount to have the earring replicated.
It seems the jeweller SBS use, could not replicate my earring, so he just sent me a pair very similar.
What I received back was a completely different pair of earrings, and SBS claim they know nothing about the "trusted jeweller" they use doing this.
They have actually stated that the jeweller could not make a replica. Who uses a jeweller that cannot make Jewellery???
This has now been going on for 7 months and is still not settled.
Beware of this company if you are having jewellery made.

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Sbsinsuranceservices's Response to 7658sue's Review

Written on: 05/07/2017

Good afternoon,

SBS are very sorry to hear that you are so unhappy with the service that you have received and hope that we have now resolved all of the issues that you have mentioned.

We understand that in this instance your claim was not settled as per our usual high standards, but we hope that by refunding you your betterment payment and agreeing to have you earrings produced by your local jeweller we have manged to satisfy your concerns.

Kind regards,
SBS Insurance Services

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