Poor Response from Contact Centre

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Sainsburys Home Insurance
★☆☆☆☆
1.3
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amq0609's review of Sainsburys Home Insurance

“Poor Response from Contact Centre”

★☆☆☆☆

written by amq0609 on 29/11/2021

Recently took out a Home Buildings and Contents Insurance policy but unfortunately ended up with two policies (one with previous insurer and one with Sainsburys). My previous insurer asked me to send a questionnaire to Sainsburys so that between them they can provide a suitable refund.

No response from Sainsburys and when I tried to call the contact centre on two separate occasions they hung up as soon as they answered the call (having waited each time 15 to 30 mins).

To raise a complaint about the poor response from the Call Centre the number listed to call is the very same number I am complaining about and there is no option to direct the call to the Complaints Department.

The only option left is to write to the same address as the address given to send the questionnaire which they never responded to the first time round.

Avoid this company like the plague.

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  • Buildings & Contents

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