written by YoselinCollins402 on 19/02/2016
Stupidly I was tempted by a cheaper price for this service after 12 years with British Gas. My bad! How foolish of me to have fallen for the glossy brochure and the pleasant saleswoman on the telephone. Worse still, I also moved my Parents cover. My Father has dementia and COPD, requiring oxygen permanently so he cannot ever be without sufficient warmth. I am now petrified that they may need this service during the next 10 months before I can return us both to British Gas.
I currently am unable to use my heating due to a leaking boiler which someone will ring me tomorrow and come out after 12. No further details. This is the third person I have spoken to as no one Department has ownership and I have given the details to each caller. What a diabolical set up. I should also add that from the start things were not good. They did not turn up for the service on two occasions and once turned up without an appointment and blamed me! Dreadful people.
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Kibon's Comment
Written on: 28/06/2021
I noticed your comment was in 2016, I am sad to say nothing has changed in 2021.I have been without hot water for over a one week. I have never experienced an organisation that puts the customer last and is unable to implement a system that works. I am paying for something that is not fit for purpose.