No contact information or care

For buying insurance, contact with Saga Home Insurance is easy. Thereafter you can search for a claims or help number in whatever downloads or paper documents you have without success. On their website you are referred to your documentation. So you are made to feel like a puppy chasing its own tail.

The number for claims in the policy booklet is not the number for claims, but for emergencies. All other numbers tell you their purpose what kind of questions will not be answered. There is no information of the relevant other numbers. So you guess and ring a series of numbers, all inappropriate.

If you do get through to someone, it will be to refer you to someone else, who gives you a number you can ring. Most disconcerting are the voices conveying professional politeness without a note of concern or irritation. hat total indifference signals that they are all used to it and have a acquired a hard shell for protection from customers.