written by nuSelf346 on 22/08/2016
Dire service!!!! Called first thing in morning to get help as water was flooding in through roof...RBS insurance called back at 4.50pm to say they could not help due to my location, and to get my own tradesman. I live on the mainland and was never told when I took the policy out 12 years ago that my location could be a problem.
Quick to take policy payments but no help when really needed....have NEVER claimed before AND WILL BE CANCELLING POLICY ASAP.
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