Can,t get through on phone to claims department

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Royal Bank of Scotland Home Insurance
★☆☆☆☆
1.2
From 27 reviews
4.0% of users recommend this

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Guest's review of Royal Bank of Scotland Home Insurance

“Can,t get through on phone to claims department”

★★☆☆☆

written by on 15/01/2014

I had storm damage managed to phone and get someone to tell me what to do at RBS claims department... Got the job done and paid the roofer what I owed him. I sent my letter with receipt of job finished for roof to RBS >>>Ten working days they said I would get my money back no problem... I am still waiting... What really gets me ANGRY, is I have spent a fortune phoning them and cant get through to speak to anyone about the matter... Does anyone actually work in these call centres... Yes there will be an overload of people phoning them due to the bad weather so like any other business don't they employ extra temporary staff to cover the work load!!!! I am very angry and definitely wont be renewing my policy with them this year I have been with them for years too..

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  • Buildings & Contents

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