Changed terms & cancelled the contract

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Premier Guarantee - www.premierguarantee.co.uk
★☆☆☆☆
1.3
From 15 reviews
7.0% of users recommend this

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Guest's review of Premier Guarantee - www.premierguarantee.co.uk

“Changed terms and cancelled the contract”

★☆☆☆☆

written by on 02/10/2017

As a self builder I took out a warranty with Premier. Part way through they changed the terms, cancelled the policy and refused to give me a full refund and would not discuss the situation. They are regulated by the Finanical Ombudsman - a lengthy complaint to the Ombudman resulted in a full refund, compensation, interest on the funds held and payment of additonal funds to enable an alternative warranty to be taken out. If you have problems with their product - an insurance product so a finanical service - consider the Ombudsman as their decision is final and binding.

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