Item: Policy Expert Home Insurance Reviews - policyexpert.co.uk
Rating: 1

1st Floor, Exchange House, 450 Midsummer Boulevard, Milton Keynes, MK9 2EA

0330 0600 601

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★★★★★

4.7

From 58555 reviews

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Ken564's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“Renewal premium taken 4 days early”

★☆☆☆☆

written by Ken564 on 26/05/2020

I did not want to renew my insurance with Policy expert. They have used an automatic renewal process to take my money 4 days before my old policy expired. I will now have to take action to get my money back.

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By Policyexpert.co.uk

Written on: 27/05/2020

Good Morning,

Thank you for taking the time to leave us your feedback.

We look to automatically renew your policy 3-5 days before the renewal date to ensure that the payment is successful. This is also to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment. This would have been explained in the renewal invite that we send roughly 30 days prior to your renewal date. However, I apologise if this was unexpected, and for any inconvenience caused.

Please do not hesitate to contact us directly, via any of the channels displayed on our website, to discuss the cancellation of your renewal and your refund.

Thanks, Jasmine

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