Ok

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Policy Expert Home Insurance Reviews
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nurjhanamla's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“Ok”

★★★☆☆

written by nurjhanamla on 22/01/2020

I went on comparison site got cheaper deal
Didnt realise they put auto payment 1 week prior to due date
Anyway this matter was resolved by taking the annual money off auto
Also I was given free home emergency
Comparison site 181 with same policy except was 200 excess mine was 200 excess
Although home emergency was offered and asked to get discount on the £253 thought they could hv offered some discount
Feel disappointed as iv been regular customer I even mention I may not return next year due to yr cost being high by more than 50 pounds
But overall the person dealing with this was quite helpful
Thankyou

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By Policyexpert.co.uk

Written on: 23/01/2020

Good Morning,

Thank you for taking the time to leave us a review. Firstly, I'm pleased to hear that you have decided to renew with us this year and that you found our agent helpful.

However, I'm sorry to learn that you're not entirely satisfied with the premium we offered you this year. We will always do our utmost to provide you with the most competitive price when generating your renewal, but this can be affected by things such as the excess limit you chose, optional cover extras and your personal circumstances. We'd be happy to review your renewal again and compare it with the quote you have obtained online. Please forward me your account details via telephone, social media, live chat or email, and I'll arrange a call back for you with our renewals team.

Be sure to highlight your correspondence for my attention so I can pick this up right away.

Thank in advance, Jasmine

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Nurjhanamla's Response to nurjhanamla's Review

Written on: 22/01/2020

Sorry correction was 150 excess

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