written by upCombs294 on 27/11/2021
I found it very refreshing to have a sensible young man who patently reasoned with me and encouraged me to let him do his job. He explained everything he was going to do before he did it and achieved exactly what was needed. He managed to do all that in a friendly and reassuring way. Impressive.
There was nothing I did not like about the call. He was very helpful and went out of his way to reassure me when I was a bit frightened to give him my details because I’ve been warned not to do that over the phone. I then renewed my insurance and was pleased and felt satisfied I had done so.
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