John Lewis Home Insurance Reviews - www.johnlewis-insurance.com

Click here if this is your business
John Lewis Home Insurance - www.johnlewis-insurance.com
WRITE A REVIEW Write a review
★☆☆☆☆
1.1 / 5
From 7 reviews
0% of users recommend this
Click here if this is your business

  • Customer Service

  • Value For Money

Media Gallery for John Lewis Home Insurance - www.johnlewis-insurance.com

John Lewis Home Insurance - www.johnlewis-insurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆
WRITE A REVIEW

“Appalling Home Emergency Service”

Written on: 15/11/2018 by Niloc1 (1 review written)

I have had to give one star as you can't give none. We are still waiting after 4 days without heating or not water for a simple repair to our boiler. This is the worst company I have ever dealt with for customer service. It is a disgrace that John Lewis employs the company to run the so called Home Emergency Service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆
WRITE A REVIEW

“Awful Distressed Inconvenienced”

Written on: 11/03/2016 by Kirkw00d48 (2 reviews written)

Bought John Lewis Home Insurance around October 2015 after hearing great reviews. My experience not so great. The insurance team absolutely can't fault them but the underwriters Royal Sun Alliance who I even have shares with!!! NOT GREAT. Burst cold water pipe on 2nd February still not resolved and as from Tuesday 15th March will be 6 weeks since we had a leak from cold water pipe from our bedroom into our living room and remains unresolved as they want us to accept 'patch' job. Not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆
WRITE A REVIEW

“Home emergency”

Written on: 07/02/2016 by Bigjay1 (1 review written)

I have been a John Lewis fan for years and years,But now I have a home emergency as my boiler broke down and they use a 3rd party company called CET home emergency. What an absolute joke of a company all based on false promises. I have been without heating and hot water for over a week.i have made more than 15 yes 15 phone calls to these idiots at CET. Each person you talk to say different things. I will make sure I change my policy after this disgraceful service. If this is how you treat a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆
WRITE A REVIEW

“Appaling service from a "trusted name": AVOID!”

Written on: 29/11/2015 by angelos (5 reviews written)

Serves me right, I suppose, for opting for a “trusted name”! I should have got the hint when they messed up the original contract documents…Anyway, I had a leak off the roof in September, so I contacted them: they sent a “roofer” who went up and proceeded in plodding all over the tiles moving them about and cracking some (I could hear the snaps and scrapes from inside the house!), before declaring the leak fixed. With the first rain, it became apparent that the leak was not only not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆
WRITE A REVIEW

“worst insurance company”

Written on: 24/12/2014 by SkylerCaldwell161 (1 review written)

I had my insurance with John Lewis last year, when I got my renewal through I rang to question the cover included, as I was led to believe I was covered for accidental damage to my disgust they told me I was never covered, telling lies to sell a policy a bit below the belt would NEVER use or recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆
WRITE A REVIEW

“Wish I had never heard of them”

Written on: 22/12/2014 by KennaHernandez (1 review written)

I purchased John Lewis "Premier" insurance in the mistaken belief it would be better. We had a storm which displaced the chimney flashing allowing water to get in and ruin our ceiling and walls. The cost to put it all right was over £1,000. Despite photos from the roofer and his written confirmation that it was storm damage the assessors refused our claim saying firstly it was "chimney maintenance" which it proved not to be true, then they said the photos were "inconclusive", then they claimed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆
WRITE A REVIEW

“POOR SERVICE FROM JOHN LEWIS”

Written on: 19/11/2014 by RICHARDHUGHES1001 (4 reviews written)

It is that time of year again when I had to get my house insurance renewed. After a disaster with Sainsbury's insurance last year I wanted some one with a good reputation. I thought I would take a look at John Lewis. I obtained the quote which was higher, that was to be expected and not a problem, particularly when I was told they would price match. I agreed to go ahead and was told they would send the documents out to me. I waited a week, but nothing came through. So I called back and asked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview

Share this page?

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account