So I am a little confused by the poor ratings on here I have a policy with iGO4 and when I have contacted them about my home insurance they have been fantastic. When I set up my policy I searched via compare the market and I admit I didn't read the questions very closely and then just went with the cheapest. When I finally read my documents i noticed it said i wasn't within 1/4 mile of water which isn't true. I tried to make the change online but it wouldnt let me so I called them, they answered immediately and I spoke with a charming girl who treated me like a human being. Anyway she agreed not to charge any fees as I had tried to make the change online, she had to get the change agreed by the underwriter and SHE WOULD CALL ME BACK! I was thinking oh yeah right but she actually did call the next day at the time we had agreed and confirmed everything was fine. Don't believe all these other reviews not only was the staff member lovely they did what I asked and called me back to confirm. Exactly what I want from a customer service!

have a home insurance; had a breakdown - no cover or help provided despite 48 hrs trying. had to pay myself to fix it. complained, they said they had passed my work to a 3rd party, so its not their fault!! Outrageous, I am going to the ombudsman

Better stay away from them!!! just before end of my policy(6 weeks) it has been cancelled because i not respond on there email ( they gave me 7 days) but i was on holiday that time so i have no chance at all. When i come back and try to solve problem ive been told that there is nothing that they can do!!! so who can??? asking for renew my policy, amount what they propose me has been twice bigger than before so i was really unhappy... so never ever IGO4

I am fuming at this company! The way they work is disgusting they more than doubled my home contents insurance on renewal then when I want to cancel as moving home they try to charge cancellation fee of £60 as well as other fees adding to another £80, I spoke to a member of the complaints team today who Wasn't helpful in any way and instead left me in tears. Stay away they are shocking.

Poor website, poor service, untrustworthy. Do not use them

As many other customers have already stated, they do their business based on lies. I made an insurance quote, they told me one premium, but after taking the insurance with them they increased the premium. I ended up cancelling, they charged me £75 cancellation fee and a ridiculous sum of money for only 24 days of being insured with them. I wish I had done a better research. They are awful!