Gas safety certificate not received after two months

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yfRhodes328's review of HomeServe Reviews - homeserve.com

“Gas safety certificate not received after two months”

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written by yfRhodes328 on 30/10/2019

Homeserve inspected the boiler of tenanted property in early September. Despite 5 phone calls, 2 e-mails to customer services, promises of replies from their escalation team within 24 hours - no response received from Homeserve as of 28/10/19. There has been a breach of the lay in the absence of a certificate and this has been explained to them many times. However, negative feedback on Trustpilot prompted a Homeserve Trustpilot response within 1 hour.

Homeserve cares more about its social media/reviews status than its customers. The certificate was received today within 3 hours of the trustpilot review. It has taken almost two months to receive the required certificate. DO NOT USE - BEWARE.

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