Do not honour cashback

HomeProtect Reviews - homeprotect.co.uk
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SMJ7OAKS's review of HomeProtect Reviews - homeprotect.co.uk

“Do not honour cashback ”

★☆☆☆☆

written by SMJ7OAKS on 26/07/2019

I took out cover in 2018 with Homeprotect as our policy was up for renewal and they had some attractive cashback offers at time.

However, nine months in and we have received not a single penny in cashback from the company.

We have yet to claim on the policy so cannot comment on the company's level of service beyond policy confirmation emails. However, given the cashback situation, I am concerned that Homeprotect would not be the easiest company to deal with.

Avoid.

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    Have you made a claim

  • Buildings & Contents

    Type of Cover

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  • Value For Money

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By Homeprotect

Written on: 30/07/2019

Hello SMJ7OAKS,
I am sorry to hear about this. Please DM me your policy reference number and I will look into this for you to check why you haven't yet received it.
Kind regards
Mona

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Smj7Oaks's reply to Homeprotect's Comment

Written on: 31/07/2019

Hello,
It's M12/0415290
Many thanks

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By Homeprotect

Written on: 06/08/2019

Thank you for this.
I have sent it to the relevant department and should have a response by the end of this week.
Kind regards
Mona

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By Homeprotect

Written on: 08/08/2019

I have been informed that there has been a delay in issuing the cashback. They are looking into this now and this will be dealt with as soon as possible.
Sorry for the inconvenience caused.
Kind regards
Mona

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Smj7Oaks's reply to Homeprotect's Comment

Written on: 12/08/2019

I appreciate that managing social media/online must be a nightmare, so I don't wish to make it worse. However, the fact there is a delay is quite clear already.
A timescale of when the issue will be rectified would be more useful.

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By Homeprotect

Written on: 14/08/2019

Hello,
I understand your frustration at the delay in getting this resolved. I have checked this again and it appears there was a problem in getting the cashback from the other provider so this should be resolved by the end of September.
I apologise for the inconvenience caused.
Kind regards
Mona

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