Poor attitude to customers

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esure Home Insurance www.esure.com
★☆☆☆☆
1.5
12.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of esure Home Insurance www.esure.com

“Poor attitude to customers”

★☆☆☆☆

written by on 02/11/2016


I was with Esure home insurance for several years. When I didn't renew I was charged for 'provided insurance' when the current policy expired. Payment collection failed as I didn't wish to renew as my renewal was very expensive and attempts to contact them were ignored initially and then just an e-mail giving me a number to call to pay. No explanation for what the 'owed amount' was provided either....very poor form and not what you expect from a large company.

I should add that in the many years I paid premiums for nothing, my one attempt to claim was met with excuses from the small print....If I had a zero star option I would select that.

  • Never Claimed

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  • Buildings & Contents

    Type of Cover

  • Customer Service

  • Value For Money

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