POOR SERVICE HOME CONTENTS BUILDING INSURANCE

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Guest's review of Elephant Home Insurance

★☆☆☆☆

“POOR SERVICE HOME CONTENTS BUILDING INSURANCE”

Written on: 13/03/2013

I KNOCKED MY TELEVISION OFF THE UNIT WHICH I ACCEPT WAS MY OWN FAULT BUT WAS COVERED BY ACCIDENTAL DAMAGE AND IT HAS BROKE I PHONED TO BE TOLD SOMEONE WOULD CALL ME BEFORE CLOSING TIME BUT BY 4 30 THEY HADNT SO I CALLED ONLY TO BE TOLD THAT I WOULD HAVE TO WAIT 5 DAYS FOR A CLAIMS ASSESSOR TO BE IN CONTACT WITH ME AND I WOULD HAVE TO DO WITHOUT A TELEVISION TILL THEY HAD SEEN THE TELEVISION. I ASKED IF I COULD GO OUT AND PURCHASE A TV TILL THEY ASSESSED THE OLD ONE TO BE TOLD THEY COULD NOT AUTHORISE THE PURCHASE AND WOULDNT GUARANTEE I WOULD BE REFUNDED SO TILL THEN I HAVE TO DO WITHOUT A TV I PAID MY PREMIUM A MONTH EARLY FOR THE SECOND YEAR RUNNING BUT WILL NOT BE RENEWING FOR ANOTHER YEAR ONCE THIS POLICY RUNS OUT,I THINK THIS IS POOR SERVICE ESPECIALLY FOR SOMEONE WHO PAID THE SAME DAY THE RENEWAL CAME IN I WONT HOLD MY BREATH ABOUT REPLACING THE TV WITH A NEW ONE AND AM ONLY GLAD IT WAS A TELEVISION THAT I WAS CLAIMING FOR AND NOTHING MAJOR LIKE A FIRE OR FLOOD AS THE TIME YOU HAVE TO WAIT IT RIDICULOUS ONLY THING THAT WAS GOOD ABOUT THE CLAIM WAS THE PERSON DEALING WITH IT WAS VERY POLITE

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