written by Ruthmur98 on 15/05/2020
These policies amount to a huge amount of money over time. When a machine has a fatal fault the policy should provide a like for like replacement and in the case of appliances these should be fitted. Today I had a replacement dishwasher left on my doorstep by an unhelpful delivery driver who refused to enter my property or to remove the old machine even though I had paid more for this service. The fact they wouldn’t install the replacement and I was not told this or given an option to arrange this has caused huge anxiety. I have paid over ££800 in premiums for a cheap and nasty machine worth less than £200. Never mind the fact that I now have to find a plumber and arrange removal at my own cost.
What a total waste of money. Customer services are unhelpful and passed me from pillar to post.save your money
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