Dial Direct Home Insurance Reviews

★★★★☆
4.3 / 5
87% of users recommend this
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  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“The best home insurance”

Written on: 13/06/2019 by 298Keating (1 review written)

Excellent service highly reccomended. Best price and easy to deal with took out cover with no sales person getting in contact… Read Full Review

Customer_Team's Comment

Written on: 13/06/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“good effective and helpful”

Written on: 28/05/2019 by slippy73 (1 review written)

Good effective and very helpful member of staff thank you .helped me and stayed in phone u til new documents were received… Read Full Review

Customer_Team's Response to slippy73's Review

Written on: 29/05/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Shopped Around”

Written on: 27/05/2019 by vnReyes259 (1 review written)

After receiving my renewal from a previous insurer, I looked at alternatives and took out a policy with Dial Direct at a Third of the cost that my previous insurer wanted and, with better cover than DirectLine had offered !!!!!!!! DirectLine offered to look at their cost and discount once I informed them of Dial Directs Price, Well DirectLine, in my opinion that smacks of Politely ripping your customers off, why not offered your best deals in the first place ???? WELL DONE DIAL DIRECT… Read Full Review

Customer_Team's Comment

Written on: 28/05/2019

Hi,

Thank you for your 5 star review. We are glad to hear we have provided you with a policy at a competitive price and that suits your needs.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Quick, Easy and Cheap”

Written on: 17/05/2019 by Jujuebird (1 review written)

As the title says, this was a quick, easy and cheap process. I would highly recommend… Read Full Review

Customer_Team's Response to Jujuebird's Review

Written on: 20/05/2019

Hi,

Thank you for 5 star rating and your recommendations. It is great to hear that you found our process easy.


Many Thanks,
Dial Direct Social Media Team

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★★★★★

“So easy and clear”

Written on: 16/05/2019 by Andrew4451 (1 review written)

Great website easy to use and clear. Hopefully won’t need to use the cover but am comfortable that if I do the service will be as good as the application process… Read Full Review

Customer_Team's Response to Andrew4451's Review

Written on: 16/05/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Dial direct home contents insurance”

Written on: 12/05/2019 by 155Krause (1 review written)

Cheapest and most comprehensive by far. Easy to set up online. Various payment options available. Would recommend to friends and family at this stage. So far so good… Read Full Review

Customer_Team's Comment

Written on: 13/05/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to arrange. No fuss”

Written on: 30/04/2019 by Diya1953 (1 review written)

I decided to change our house and contents insurance as the renewal notice I received from my previous insurer had increased by 50% despite never having made a claim for anything in 44 years. I checked comparison sites and Dial Direct came up the cheapest with additional elements as standard. Brilliant! I called and spoke to a lovely lady who made insuring easy and quick. I'd gladly recommend Dial Direct simply because of the professionalism and knowledge shown by the lady taking my call… Read Full Review

Customer_Team's Comment

Written on: 01/05/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great value”

Written on: 17/04/2019 by KevinStuart (1 review written)

I accessed dialdirect via Compare the market, very easy. So easy to use dialdirect site, great value & lots included in the price. I have already recommended to friends & will continue to do so. It is so nice to find a company where I feel like I have a great deal & great service, not easy to find nowadays !!! I hope this continues with renewals etc. Thank you … Read Full Review

Customer_Team's Response to KevinStuart's Review

Written on: 18/04/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and are pleased to hear we have achieved this with you and that we have provided you with a policy at a competitive price.

We appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“EXTREMELY EASY PROCESS”

Written on: 16/04/2019

The whole process of arranging our home insurance was very quick and easy. The cover (although the excess was a little more) was better than our previous home insurance policy, with a monthly saving of £6.00. This is a new policy, therefore I cannot comment on the claim process… Read Full Review

Customer_Team's Comment

Written on: 16/04/2019

Hi,

Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs and that we have provided you with a policy at a competitive price.

Many Thanks,
Toni.

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★★★★★

“Great price for an underpinned property”

Written on: 12/04/2019

Easy to use website no problem getting your documents and for me having an underpinned property a fantastic price ,I would recommend to family and and friends especially those that may have a problem getting insurance… Read Full Review

Customer_Team's Comment

Written on: 15/04/2019

Hi,

Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs and we appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Easy professional process ”

Written on: 09/04/2019 by Grantham252 (1 review written)

From searching on Compare the Meerkat to calling Dial Direct to clarify a few points I was unsure about to completion was very quick and easy. It was a pleasant change to speak to professional and courteous operatives… Read Full Review

Customer_Team's Comment

Written on: 10/04/2019

Hi,

Thank you for your review. We are pleased to hear that you found the process easy and that you are happy with the level of service received.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent customer service.”

Written on: 06/04/2019 by jeanpapworth (1 review written)

I was very pleased with customer service, my first time contacting and Tammy was extremely helpful and sympathetic to my problem, she returned my call promptly and explained in simple terms what I needed to do, I was able to deal with the requested information easily and my query was resolved to my satisfaction, I would like to commend Tammy, she was so patient and nothing was too much trouble for her. Again excellent customer service. I would recommend this company… Read Full Review

Customer_Team's Response to jeanpapworth's Review

Written on: 08/04/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“ No hassle!”

Written on: 15/03/2019 by Nibarrell1 (1 review written)

Very good explanation and quick service… Read Full Review

Customer_Team's Response to Nibarrell1's Review

Written on: 18/03/2019

Hi,

Thank you for your 5 star review. It is great to hear that we you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to do ”

Written on: 03/03/2019 by Silva1960 (1 review written)

I found it very easy to do my home insurance on the internet and my car insurance. Good price and I would definitely recommend to friends and family… Read Full Review

Customer_Team's Comment

Written on: 04/03/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that you found our online process easy to follow.

Many Thanks,
Dial Direct Social Media Team

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Customer_Team's Comment

Written on: 04/03/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that you found our online process easy to follow.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great pricing and Easy Payment System”

Written on: 01/03/2019 by PRigby64 (1 review written)

Very good service, dialdirect gave me building and contents insurance for half the price of my previous insurers last year!! Can't fault that! Even better that they are underwritten by Co-Op who everyone/majority of people have heard of! Makes you feel safer purchasing such an item. Id definitely recommend dialdirect and id consider them for future policies!… Read Full Review

Customer_Team's Response to PRigby64's Review

Written on: 04/03/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price and that you would happily recommend us to others.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy process, good cover, fair price.”

Written on: 19/02/2019 by 272Aguirre (1 review written)

I was looking for a simple, contents only policy for myself, living alone. The cover was very good and comparable with dearer policies, in some cases better. They are also underwritten by the Co-op which swung the decision for me as I would prefer to take out cover with an ethical and reputable insurer given the choice. Very happy and would definitely use Dial Direct again… Read Full Review

Customer_Team's Comment

Written on: 20/02/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Reasonable house insurance”

Written on: 09/02/2019 by Emeryfl238 (1 review written)

Searched the internet for an insurer for our house and found Dial Direct. Very easy to complete forms and very reasonable pricing. Will continue to use. Would recommend. Terms and conditions of policy were easy to access on their web site and it was easy to download and read as leisure. Offer was easy to read and follow with no hidden charges. Some extras were added without having to pay as with other insurers… Read Full Review

Customer_Team's Comment

Written on: 11/02/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Easy peasy contents insurance”

Written on: 08/02/2019 by FastandTwisty (1 review written)

Every year without fail I search for what I consider to be the best insurance whether its for contents, travel, car, motorcycle etc. Whether it's for myself or my family and this year I discovered Dial Direct. My research into the company came up with great results and their contents policy gave me greater cover, more extras and saved me 30% on my renewal premium ..... a no brainer!! Easy on line application. Ok the one thing I can't comment on is how efficiently they deal with a claim but to… Read Full Review

Customer_Team's Response to FastandTwisty's Review

Written on: 11/02/2019

Hi,

Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs and at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Helpful, Clear, and No Fuss”

Written on: 08/02/2019 by CarmenPotter259 (1 review written)

Price comparison and a bit of research enabled me to halve my premiums as I was paying for services I didn't need and for insured sums that far exceeded my requirements. Website was clear but watch out to specify any bikes - caught me out first time. Call centre staff were easy to understand, clear and helpful. I didn't feel I was being anything but guided through a process. No feeling of "Selling" at all. I feel very satisfied that I have a good product that matches my needs for a two bed… Read Full Review

Customer_Team's Comment

Written on: 11/02/2019

Hi,

Thank you for your 5 star review. We are pleased to hear we have provided you with first class service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★☆☆☆☆

“They take a continuous payment authority without the...”

Written on: 05/02/2019 by AdrianChorlton (1 review written)

They take a continuous payment authority without the ability to opt out. If you want to cancel within cooling of period they charge £35, we all know it costs nothing like that and when I asked for an itemised bill they refused. The price comparison site said accidental damage was included, it wasn't… Read Full Review

Customer_Team's Response to AdrianChorlton's Review

Written on: 06/02/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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