Dial Direct Home Insurance Reviews

★★★★☆
4.3 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“Excellent service”

Written on: 19/09/2019 by Finn77 (1 review written)

Good value for money brilliant service highly recommend… Read Full Review

Customer_Team's Comment

Written on: 20/09/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Excellent service ”

Written on: 14/09/2019 by Kendraz37 (1 review written)

Found these online while looking for house insurance phone call was answered quickly by a very helpful call staff member who made everything easy to understand the quote was very reasonable- much cheaper than my current provider - everything was easy to set up including access to your policy & schedule which is emailed & available to print off - Highly recommended… Read Full Review

Customer_Team's Comment

Written on: 15/09/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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Julie1483's Comment

Written on: 19/09/2019

Highly recommended good value for money great service

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Customer_Team's Comment

Written on: 15/09/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Simple and Easy”

Written on: 30/08/2019 by TonyHaynes. (1 review written)

I Found Dialdirect Online, I Received A Quotation And Rang Them Straight Away, The Staff Member Was Pleasant And Friendly, He Explained Everything And I Was Pleased It Didn't Take Long To Go Through The Policy, Im Very Pleased Because They Were A Lot Cheaper Than My Last Building and Contents Insurance, I Would Happily Recommend My Family and Friends To Dialdirect, Happy Days… Read Full Review

Customer_Team's Response to TonyHaynes.'s Review

Written on: 02/09/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Simply the best ”

Written on: 01/08/2019 by Rumpunch (1 review written)

From start to finish my online experience was nice & easy.. couldn’t ask for anything better. Oli Wright , Birmingham . ps will request car insurance when it due for renewal… Read Full Review

Customer_Team's Response to Rumpunch's Review

Written on: 02/08/2019

Hi,

Thank you for your review. We are pleased to hear that you found our online process easy to follow.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent price, and easy on-line experience.”

Written on: 24/07/2019 by Chriscbf (5 reviews written)

Got a quote via moneysupermarket, at a lot less than Sheilas wheels, added key cover (don't normally bother), and still around £80 cheaper. Price didn't go up when completing the quote as most do, and all told took 10 minutes! Very happy so far!… Read Full Review

Customer_Team's Response to Chriscbf's Review

Written on: 25/07/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service at a very competitive rate”

Written on: 21/07/2019 by IrelandBarnett (1 review written)

Very pleased with the ease of getting my quotation and purchasing my policy. The online documents were easy to access and very clear … Read Full Review

Customer_Team's Comment

Written on: 22/07/2019

Hi,

Thank you for your review. It is great to hear that you found the process of setting up the policy easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great cover for a low premium”

Written on: 19/07/2019 by Olareris (1 review written)

I saved £160 for the same cover as my previous provider which has ratcheted my premium up by 20% even though I'm claim free, bizarre! Impresses… Read Full Review

Customer_Team's Response to Olareris's Review

Written on: 22/07/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Cancellation fee £25”

Written on: 09/07/2019 by EsmeraldaFerguson (1 review written)

I bought contents insurance online - then realised I needed buildings and contents. I rang straight away and explained my mistake. I was given a new quote - however it wasn’t competitive. I decided to cancel the contents insurance and had just bought 15 minutes before online - only to be told there was a £25 cancellation admin fee!!!!!! I said that can’t be right - I have literally just bought the policy - but they insisted this was correct. I had to keep the policy and shop elsewhere… Read Full Review

Customer_Team's Comment

Written on: 09/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Dial Direct home insurance”

Written on: 08/07/2019 by BarrettTempleton (1 review written)

Easy to use website delivering competitive rates. Good customer feedback. What's not to like. Whilst I haven't made a claim - the process of establishing insurance cover is simple. I would recommend this company for providing comprehensive household insurance needs… Read Full Review

Customer_Team's Comment

Written on: 08/07/2019

Hi,

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Excellent customer service”

Written on: 07/07/2019 by 1955Ellis (1 review written)

I went through Compare the Market for my Building and Contents and paid my first monthly payment. Unfortunately they took the following months payment too. I rang customer service, but got through to the vehicle insurance department. The gentleman who answered was so helpful and kind. He sorted it out for me and called me the next day to let me know. Best customer service I have had in quite a while. He should receive some sort of bonud or reward. Thank You… Read Full Review

Customer_Team's Comment

Written on: 08/07/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with the service received and that you found our representative helpful.

Your feedback is appreciated.

Kind Regards,
Dial Direct Social Media Team

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★☆☆☆☆

“Best avoid this company”

Written on: 03/07/2019 by Flitch69 (1 review written)

Quoted me £500 for van insurance on confused for my personal van, which I accepted, only to be told that my 9 years company car insurance no claims is not valid, as I cannot get letters quoting every single registration of company cars I've had over 9 years. I change my company car twice a year, so they want me to remember 18 car registrations!. So then they doubled my insurance to £1000 approx. This 'technical issue' was not stated in any of the text upon taking the policy. All other… Read Full Review

Customer_Team's Response to Flitch69's Review

Written on: 04/07/2019

Hi,

We are sorry to hear you have had a bad experience and for any inconvenience this has caused. We have escalated your concerns to our Customer Relations Team who will be in contact in due course.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great service”

Written on: 22/06/2019 by Lelivros67 (1 review written)

Very easy and fast transaction. We got through to an operator very fast who was extremely helpful and the transaction was whole process was effortless… Read Full Review

Customer_Team's Response to Lelivros67's Review

Written on: 24/06/2019

Hi,

Thank you for your review. We are pleased to hear that you found our representative helpful.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“The best home insurance”

Written on: 13/06/2019 by 298Keating (1 review written)

Excellent service highly reccomended. Best price and easy to deal with took out cover with no sales person getting in contact… Read Full Review

Customer_Team's Comment

Written on: 13/06/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“good effective and helpful”

Written on: 28/05/2019 by slippy73 (1 review written)

Good effective and very helpful member of staff thank you .helped me and stayed in phone u til new documents were received… Read Full Review

Customer_Team's Response to slippy73's Review

Written on: 29/05/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Shopped Around”

Written on: 27/05/2019 by vnReyes259 (1 review written)

After receiving my renewal from a previous insurer, I looked at alternatives and took out a policy with Dial Direct at a Third of the cost that my previous insurer wanted and, with better cover than DirectLine had offered !!!!!!!! DirectLine offered to look at their cost and discount once I informed them of Dial Directs Price, Well DirectLine, in my opinion that smacks of Politely ripping your customers off, why not offered your best deals in the first place ???? WELL DONE DIAL DIRECT… Read Full Review

Customer_Team's Comment

Written on: 28/05/2019

Hi,

Thank you for your 5 star review. We are glad to hear we have provided you with a policy at a competitive price and that suits your needs.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Quick, Easy and Cheap”

Written on: 17/05/2019 by Jujuebird (1 review written)

As the title says, this was a quick, easy and cheap process. I would highly recommend… Read Full Review

Customer_Team's Response to Jujuebird's Review

Written on: 20/05/2019

Hi,

Thank you for 5 star rating and your recommendations. It is great to hear that you found our process easy.


Many Thanks,
Dial Direct Social Media Team

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★★★★★

“So easy and clear”

Written on: 16/05/2019 by Andrew4451 (1 review written)

Great website easy to use and clear. Hopefully won’t need to use the cover but am comfortable that if I do the service will be as good as the application process… Read Full Review

Customer_Team's Response to Andrew4451's Review

Written on: 16/05/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Dial direct home contents insurance”

Written on: 12/05/2019 by 155Krause (1 review written)

Cheapest and most comprehensive by far. Easy to set up online. Various payment options available. Would recommend to friends and family at this stage. So far so good… Read Full Review

Customer_Team's Comment

Written on: 13/05/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to arrange. No fuss”

Written on: 30/04/2019 by Diya1953 (1 review written)

I decided to change our house and contents insurance as the renewal notice I received from my previous insurer had increased by 50% despite never having made a claim for anything in 44 years. I checked comparison sites and Dial Direct came up the cheapest with additional elements as standard. Brilliant! I called and spoke to a lovely lady who made insuring easy and quick. I'd gladly recommend Dial Direct simply because of the professionalism and knowledge shown by the lady taking my call… Read Full Review

Customer_Team's Comment

Written on: 01/05/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great value”

Written on: 17/04/2019 by KevinStuart (1 review written)

I accessed dialdirect via Compare the market, very easy. So easy to use dialdirect site, great value & lots included in the price. I have already recommended to friends & will continue to do so. It is so nice to find a company where I feel like I have a great deal & great service, not easy to find nowadays !!! I hope this continues with renewals etc. Thank you … Read Full Review

Customer_Team's Response to KevinStuart's Review

Written on: 18/04/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and are pleased to hear we have achieved this with you and that we have provided you with a policy at a competitive price.

We appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team

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