Dial Direct Insurance Reviews - dialdirect.co.uk Review

Dial Direct Insurance Reviews - dialdirect.co.uk
★★★★☆
4.4
89.0% of users recommend this
  • Customer Service

  • Value For Money

GWebster17's review of Dial Direct Insurance Reviews - dialdirect.co.uk

“BEWARE!  I would not recommend them or ever use them...”

★☆☆☆☆

written by GWebster17 on 26/01/2019

BEWARE! 

I would not recommend them or ever use them again.

I signed up for my car insurance, i used the form on confused.com. The form clearly states "CLAIMS AND CONVICTIONS" i declared both my at fault accidents as requested that were claims on my policy and got my insurance. A few days later i got a letter from them saying i hadnt declared an accident THAT WASNT MY FAULT! Why would i declare accidents that are not my fault? That is not what the website asks for! they said they would charge me another THIRD!! of my policy as i didnt mention someone hitting me in a car accident.

What absolute trash to try and milk people for something that wasnt their fault! If theres one thing i cant stand its being treated like this, i filled the form in accurately and then they just try and get money out of you when youve done nothing wrong.

They then have the cheek to tell me if i want to cancel ill have a £50 fee to pay, well i will be taking this up with the ombudsman if you charge me any money to cancel your policy.

  • No

    Have you made a claim

  • Full Cover

    Type of Cover

  • Customer Service

  • Value For Money

Customer_Team's Response to GWebster17's Review

Written on: 28/01/2019

Hi,
We are sorry to hear you have had a bad experience. Please can you contact our Customer Service Department and ask to speak with our Social Team so we can see what we can do to help.
Kind Regards,
Dial Direct Social Team.

Reply to this comment
Was this review helpful? 0 1