strange feedback request

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cruiseman007's review of Churchill Home Insurance

★★☆☆☆

“strange feedback request”

Written on: 15/03/2016 by cruiseman007 (2 reviews written)

After contacting churchill I'm asked for customer service feedback via text messages. When I send text I'm informed by mobile provider that the call will incur additional charges. Why has a Churchill set up a feedback service which is for their advantage but charges it's customers? I've tried to contact them before with this, but had no reply. .

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