Drain fiasco

I bought my policy with Bradford and Bingley through Compare the Market.com. It seemed like they were competitive and offered a good service if anything were to go wrong. Just to make sure, I gave them a ring and spoke to a nice young man who banged away at the fact that they covered damage to your outside drains and had a 24 hour help-line.
10 days ago, whilst working in the garage, we noticed there had been sewage escaping from the soil stack just below ground level.
As you do, I telephoned the helpline to ask for advice on what to do next. Having given the details, I was told to get someone in, which we did.
I was then put in touch with Legal and General, the first person I spoke to had the wrong information and wanted more, the second one had the information the first one took down wrong and told me we should have had a survey done before work commenced. I so far have spent hours on the phone with L&G, been told at least 4 times that this may not been covered, asked many times for a manager and I have been passed around like a packet of crisps.
10 days on and I still do not have my claim in motion and the complaints department 'looking into it' and she still is not sure if my policy covers it!!


Do not touch with a barge-pole!!!