Dreadful!

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Leannal311's review of Bradford And Bingley Home Insurance

“Dreadful!”

★☆☆☆☆

written by Leannal311 on 02/10/2014

Had to change my surname on their records as a result of getting married. They carried this out over the phone and straight after deleting five letters on their system and adding four letters, said that they would be charging me £20. It may very well be in their small print but I am cross that they did not warn me of this before proceeding to change my name - otherwise I would have left it be. Worst of all, I did not give my authorisation for them to take £20 from my MasterCard but they proceeded anyway. Very unpleasant customer service and would never use again.

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