Shell Communications - www.shellcom.co.uk

We were very happy with Shell.com at the beginning as the billing process seemed so simple to follow compared to BT. As time progressed we were being charged for extra Broadband usage, for which they could never supply a decent report to show how this was being used, taking an age for any response from them. Time came when we wanted to upgrade our phone system and needed to move to a different provider. We had been with Shell for a number of years and no longer on a tied contract, just a rolling monthly situation. When we came to advise them of our intent to move we suddenly were on an apparent 2 yr contract for which we had 'opted in'!!! They send us a copy of a letter we had supposedly been sent about this new contract (which coincidentally was dated as contract starting on the same month as the month we were moving to our new supplier, but in the year prior - leaving us with a full year of the contract to go). News to us and when we asked for this proof of our 'opt in' they never came back to us. They wanted to charged us £890 for the early cessation of the contract. We didn't pay and have had no further communication on it, other than the office lady saying it is with their legal team. We will contest it if it comes to it. At the same time as us telling them we were moving our Broadband overusage went up massively, again no report worth salt to prove we had used used what they say we had. Are we supposed to just trust them?? They also tried to charge us a £25 fee for cancelling our DD. We didn't want to give them free reign with collecting money given the situation. They said DD is the only way to pay them, when only a few days before I'd had an email saying I could ring and pay by card. I challenged them on it and funnily it was dropped. When you are leaving them they expect you to pay for upcoming months std chgs when you know you won't be with them, saying you'll get credited at the end. No fear, we don't trust them an inch and so only paid what we knew to be due. They seem to play every trick in the book and yet when you ask for proof they can't provide it.

Stay away from these people. I tried to get one phone line installed into my propoerty and it took 3 months!!!!

Just because I am going with Virgin for my home phone on the 31st January they have been that petty they have cut off my call divert 1471 etc they say telecom have to migrate and they have to do this 14 days before spoke to Virgin and they have said that is rubbish there is no need to do this. They still want there money though stay well clear of this company

I wish i had looked at these reviews before i signed with them, as they lie to me all the time.

I am paying much more than i did with BT, it all looks good to start with but you will pay extra charges that you did not expect.

My advise stay clear

What an absolute nightmare of a company, friendly to start but if you try leaving they pull all manor of underhand tricks. We have increased charges on our services which they refuse to provide any evidence for. I have paid what we know to be the correct amount and they have cut us off for not paying their additional charges which they cannot substantiate. It is difficult to believe that these practices exist in this day and age. I can only assume from the diverse reviews on here that some are from customers and some are from those with association to Shell.

Absolute scandal, worst company i have ever dealt with. Please please stay well clear!!!

the worst company we have ever had the misfortune to deal with!! the only thing this outfit is any good at is causing stress and agrovation to its customers.  not to be trusted!!!

We switched to Shellcom in April 2012 after awful service from our previous supplier. We have been delighted with their prompt dealings with all our queries. When our previous supplier took us to the Small Claims Court we contacted Shellcom for help and advice. One of their staff offered to help us. He spent several hours over 3 weekends in his own time helping us prepare our case. This involved dealing with pages and pages of paperwork and contracts and making many phone calls. As a direct result of his help the case against us was dismissed and we were awarded our costs by the Court. What a star!

Really helpful staff.

I have just come back to Shell after I was slammed by another Company. The staff sorted it all for me, and gave me a mobile as part of a comeback deal for nothing.

I will not be moving again as they are a lot cheaper then anywhere else, and also always very helpful. Not sure if the negative comments on here are real as I have nothing but thanks to them.

Will definitely recommend to others.

I was pointed to this site yesterday by my account manager and I think the last review is rubbish I have had a great service for nearly 4 years. They have never let me down and the only time my bill was higher than the package was on a couple of times but I had used more broadband then usual and I had to call Ireland to speak with family but I know these aren't in my deal but then I pay on time as we'll so I suppose that helps. I can get hold of my account manager morning noon and night so do not see any problems with service or calling back I think they are great people and know me by my first name when I call in. I didn't get that at BT. My price has not gone up for 4 years and I will be staying with them.

I RECCOMEND THEM TO ANYONE IN BUSINESS WHO NEEDS A GOOD SERVICE AND PRICE