Good Energy - www.goodenergy.co.uk

priaytaku iam giving good rating for this

Was ok have been with them for years.

Now the new billing system doesn't send out bills but they put you onto debt collectors.

They have changed the reference number without telling the customer and don't answer the phone or answer the phone and put it down on you.

I want renewable energy with quarterly paper bills paying by Bacs.

I have tried to sort it out and spent 3 hours on the phone, to be told it can't be changed its "the system".

I ended up with Good Energy by default. I bought a house with Solar panels and Good Energy held the FIT (Feed in Tariff) for the panels. Updating me as the owner of the panels was a hell of a challenge, but got there in the end, 3 months later.

Two years later I changed my bank account and wanted Good Energy to update my bank details. 12 working days later... no response from Good Energy. So raised it again with them... no response.

Now I am transferring away from them completely. I never want anything to do with this company ever again. Good Energy creates Bad Energy with me.

Not happy with good energy

Messed up standing order amounts so energy bill mounted up

Asked to correct but didn't increase to remove deficit as requested

Switched and still got left with large lump sum

Web site useless compared to other suppliers

It took 3 months to transfer to Good Energy.

Very poor security - they ring up and ask you to go outside and read the meter while they wait - despite me sending in meter readings.

Good, there are several ways to pay - you can even pay by cheque quarterly.

But have just had two quarterly bills a few days apart! This is due to yet another computer system so-called upgrade.

Standing charge is very high. Overall I pay 4 times the wholesale price for electricity.

Bunch of shameless imbeciles sent me a gas bill with a meter reading and standing charge, I have no mains gas and have never heard of this dirty worthless sham company took ten minutes to answer the phone and hung up on me rather than apologise it is impossible for me to express my discust, avoid at all costs. Satans little meat puppets ruining the world for everyone while pretending to be righteous.

Good Energy put us on Economy 10, something that we never asked for and Good Energy never explained. This means that we get 2 standing charges - the second one being for the Economy 10, but as it's not connected to anything there is no usage associated with it. It took some time to get Good Energy to explain why they were making the second standing charge and of course once we did understand we asked for it to be stopped. They messed us around for a few months but eventually agreed it could be stopped if they changed our meter. For this they need to send an engineer out, but it is impossible to make an appointment. You can't ring and find out when there are appointments available, you can just request one half day appointment at a time. They then get back to you weeks later to tell you there is no availability that day. So you then have to ask for another one. Giving them multiple options over several months doesn't help, they still only consider one half day at a time. I've even been told that there were no appointments in the morning but I could have had an appointment in the afternoon (despite telling them I could have done either when I requested the date), and by the time they told me that the afternoon appointments were no longer available. We did agree an appointment once - and the engineer didn't turn up. They informed me he wasn't going to turn up by email on the day of the appointment after I had already been waiting 3 hours. I have been trying to arrange the engineer appointment since August, and it is now January, and there is still no sign of every actually getting the meter changed. In the mean time of course they are continuing to make this standing charge for something we never asked for and have never used and isn't actually connected to anything. They told me they would refund me for the standing charges when they had changed the meter - but they won't actually make the change, and frankly I don't believe they will keep their promise. I'm stuck between cutting my losses and switching now or continuing to wait for an appointment. It's criminal.

I switched from Scottish Power to this bunch of incompetent buffoons with one of my rental properties. One of my biggest mistakes! Corresponding meter readings provided by 2 independant estate agents with zero usage on numerous occasions and 5 months later and £100 in credit which they have stolen from me; they provide a gas bill for just shy of £150 for less than 6 weeks, during the summer months, on an empty property with zero usage!!!! Beyond a joke now having spent atleast 40 minutes on hold before even having the 'pleasure' of speaking to one of the idiots that answer the phone and promise to take all the appropriate steps to ensure this matter is rectified. If you want to keep your sanity and have fewer grey hairs DO NOT SWITCH TO THEM!

I had good energy as fit provider at which they are the worst slowest payers but having trouble with n power it seemed a good idea to have same comp to supply gas

Big mistake. They have robbed me l took them to court but with big pockets employed expensive barristers did settle out of court but then screwed me again

BBC Rio ffvbrutain took up case but due to courts action l appeared but couldn't name them in nervier

You think your supplier is bad you have n idea

I have had sola panel since 2012 Good energy keep saying the serial number I supply don't match the ones on there records I don't know what they are doing as I have sent photos I cannot do any more but the same problem keeps coming round resulting in no FIT payment my advice is don't use them as it is chaos