Managed Communications www.managedcomms.co.uk

Beware of this company enrolling people in auto renewal five year contracts! Looks like we are unfortunately stuck with them for another five years.

We have been with Managed Comms for several years and decided that now it had become available we would upgrade one of our depots to FTTC. This would not only give us an increased performance but also lower the cost of our internet service. The install was complicated by the wrong router being provided which being a cloud based business was rather dissapointing to say the least. What however was MOST important was the reaction of Managed Comms to rectify the situation - within 4 hours a new box had been configured, dispatched by courier the 120 miles and installed - no dramas.

In sum it would have been great if we had have had the correct box in the first place but their reaction to their mistake more than made up for it.

10Mb uncontended fibre line with fixed IP - Once installed, only 1 evening of interruption in c.3 years, during which time it automatically failed over to ADSL and we were provided with a timely root cause analysis.

The interruption was caused by a third party.

Since going live, Managed Comms have always provided us with good customer care - I nearly always speak directly with the same person who has all our history.

Good pricing / good value.

For years we had used BT and thought the service we were receiving was industry standard. Unanswered emails, phones inging out and no call backs when we tried to get hold of our Account Manager, unless of course we wanted to buy something.

Tried Managed Communications and its been a breath of fresh air. They managed the Openreach aspect of the deployment so saved us having to deal with BT and they have been attentive ever since.

We always get the speeds and we always get called back when we have a question.

A real refreshing change to an industry I was quickly losing faith in!

Daisy and Managed Communications provided a great broadband service for Climate Week that supported the internet use and phone lines of a team of 11 people with ease, and they were very helpful in the management of our account.

best price EFM that I found, went in within the lead time they quoted and its's worked ever since. On rare occasion I've called technical support, found they are in the UK and they answered my calls rapidly.

Without doubt the worst company i have ever dealt with.

Caused me so many headaches its untrue.

Product is massively overpriced and hardly works. Never their fault when it doesn't work. Their technical team are a joke. their sales people are even worse. Please avoid at all cost

Do not touch with a barge pole. Salesman in shiny suits all they care about is taking your money, try to baffle you with tech talk and then you end up paying about 4 times too much for a service that is much cheaper elsewhere. Also, watch out for their terms and conditions as they have auto renewal but do not bring this to your attention, if you dont cancel in the relevant period they try to scam you out of another 12 months. Basically, these people should be left well alone, steer clear of them. Unprofessional, cowboys, sharks, very limited technical information.

They were useless, promised a high speed ADSL for £75 per month and the service was no better than my £5 per month service from Sky. After wasting two months of my life on and off of their support lines eventually i cancelled the contract as they couldnt seem to get the signal any better.

The line was constantly dropping off and needing the router rebooting two or three times a day..

Since changing BT are giving the same service but for about £10 per month.

Complete rubbish!!!!

We ordered a Broadband connection from Managed Communications and paid a £1,000 deposit. They later established that they could not supply a connection to our area due to a lack of fibre-optic

infrastructure. We requested a refund of our £1,000 and it took a disappointingly long time to get the money refunded.