Fast.co.uk

I really liked this company, I have been with them for years. They have not kept up with pricing and I dont really use my home internet like I used to so I looked for a better option. I have now had 6 emails and still I do not have my MAC code. As soon as you request it they start to mess you about. Surly there is a watchdog that looks at this stuff.

A real shame after all these years that they care so little about there reputation that they will muddy it in this way. I am seeing LOTS of review from old customer moving on cos fast have not kept up with the times. This is the problem with a lifestyle business.

WOW, Ive just got off the phone and am very happy. My internet stopped working so I phoned the support team. The automated message said the team were busy and I thought I would have to wait for ages, I didn't have to wait at all! I left my phone number and they called me back in minutes. Just enough time to grab a cup of tea.

I think I spoke to a gentleman called Sean, he wasn't in a call centre in Delhi so I could understand every word he said, which is always a bonus. He ran through my settings, explained exactly how to fix my problem and I was up and running again in minutes.

I've only had to phone them on average once a year for different reasons and they are always this good. Keep up the good work guys.

I had been with Fast for almost 5 years. With increasing demands for bandwidth, I found that I was occasionally exceeding my download limit, with the result that speeds were strangled by them to slower than dial up. I decided to leave them but was offered their LLU broadband, which was a little bit cheaper and had a higher download limit. I decided to go ahead and sign up to the 3 month contract. However, I had nothing but trouble with their LLU service. The download speeds I experienced fluctuated wildly. The highest it ever managed was about 4MB, but most of the time it was so slow (average 0.13mbps) that it was practically unusable. I got nowhere with their customer services. At best they were disinterested, at worst rude and sarcastic. I actually work in IT but, as I am a woman they were patronising and presumed I didn't know what I was talking about. Their 'Helpline' shuts at 8 o'clock and on one occasion I rang at half past seven and it was very clear the guy who answered had no intention of doing anything because it was close to home time. I pointed out over and over again that my problems had a definite pattern to them - the internet was faster during non peak times but slowed to a crawl during peak times. Their reply was that 'there was something very strange going on here' and the fault must be on my premises. I tried two different routers, but the problem remained. They offered to send out an engineer, but I would be charged if no fault could be found. I was convinced the problem wasn't with my equipment, so I decided to leave Fast. I requested a MAC over the phone. I was told to email, which I did and received an email asking why I was leaving - no mention of the MAC. I eventually had to threaten OFCOM regulations (that MACs should be received in 5 working days), was told that the problem was BT Wholesale weren't providing the MAC to them (which I don't believe.)I requested the MAC on 27th January and, after several emails, received it on 9th February.

I migrated to SKY broadband and I have had no trouble with their service whatsoever - my download speeds have been much faster than they ever were with Fast.co.uk,(consistently 9MB+) and I am paying considerably less (presumably I was right and there was no fault with my equipment.)

Having read a few of the reviews here I was a little bit apprehensive when I asked FAST for a MAC code. With the advent of iTunes, iPlayer etc I wanted to change provider for more download capacity. I have been with FAST since 2007 and have not had a single problem. Having asked for a code I had a customer support email asking what they could do to make my stay with them, I told them, and I am still with them! If you are unhappy, tell them, you never know they may be able to help.

i left a review for fast on a site that seems to be owned by them ispreview and it was promptly deleted and replaced with review praising their service.

fast are rubbish, expensive and rude. they have called me a lyer for the review i left on another site and had this replaced with another review which was not mine.

i was with fast for quite a long time and during this time had email problems and connection problems which they could not be bothered to fix and kept blaming british telecom.

i would not recommend this service at all

j thompson

I arrived at Fast.co.uk in April 2008.

This followed 12 months of ADSL hell with Virgin Media, where the internet connection became consistently unstable and slow from the moment their service began! The only "help" I received from Virgin were e-mails suggesting I check this, that and the other, and no offer from Virgin to do anything else to resolve the issues.

From day one of the service with Fast my internet service was fast and stable. It was also a blessing to be able to speak to intelligent and knowledgeable people that were genuinely interested in providing a service. I have consistently received a high level of customer service from Fast, and this is their greatest strength.

Recently my broadband connection deteriorated, and in frustration, I contemplated leaving this ISP. Once this issue was raised in detail with Fast, they really began to shine and took ownership of the issue. After conducting some initial tests, and providing a new Router, a fluctuating synch problem was diagnosed, and they referred my case to BT Wholesale.

You may all be aware that most ADSL ISP's have their service delivered through the BT Wholesale Network and that many broadband issues can only be physically fixed by a BT Engineer.

Fast asked BT to carry out certain checks, the result of which was that there wasn't a problem! Fast did not accept this result, and showed resilience by insisting BT look at my issue again. Again BT came back with the same result! Fast arranged and paid for a BT Engineer to visit my home, and the engineer's diagnostic tests revealed that my line was running at only 58% of its capacity. So one telephone call from the BT Engineer to a BT colleague fixed my fluctuating synch problem. I now have a superb internet connection increased by a further 1.5Mbps.

Without this awesome service provided by Fast, I would never have reached this point. They have boldly gone where no other ISP has gone before!!

Fast handles criticism well and reacts positively, so they must be commended on this point.

The cost of the service has also been an issue for other reviewers, as it has been for me. The reality is you get what you pay for. Remember the old saying "if you pay peanuts, you get monkies"

I feel privileged to be a customer of Fast, and can sleep easily knowing that when broadband trouble strikes, as it does for us all at some point, I can make a local rate telephone call to caring people who are passionate about their service, and who want to help me experience the best internet connection possible.

They deliver a service with no speed drops at peak times. If you are not getting this with your ISP, let Fast fix it for you like they did for me.

Fast are The Best, so forget the rest.

Having been with Fast for a year with no problems, when I moved house initially had no hesitation in signing up to them again. However one month later, after ENDLESS e-mails and phone calls am still enduring dial-up speeds with no sign of improvement.

Worst of all has been their customer 'service'. They have been variously: rude, dismissive, sarcastic and consistently blamed the slow speeds on everyone but themselves (bt, the line, my equipment etc.) before finally admitting that "my profile was set a bit low" and could make "various changes" and that I should wait 48hrs to see some improvement - (one month and.....) 24 hrs in and still waiting - we shall see!

One of the better, if not best, broadband providers.

For a few pounds more you get consistent connection, as fast as possible internet speed for your line, and excellent customer service.

I have been with them for over 2 years now and no complaints at all. I have a 20GB per month package costing 23GBP and it certainly seems consistent. It will depend on your phone line of course, but I get a reasonably consistent 11Mbps (measured periodically at speedtest.net) on an up-to 24Mbps package.

Definately recommended.

After the utter nightmare of Tiscali, a carrier pigeon would have been an improvement. That said, I've now been with Fast for about 2 years and have no complaints. Steady connection, good speeds, no throttling, helpful customer service. A few months ago I did get a major issue of frequent disconnects, but that was clearly a line problem. It was affecting my phone as well, so I contacted BT myself and they came quickly and fixed it (problem was with master socket luckily, so no charge) - maybe a lesson there, as BT need to be contacted via your ISP for broadband problems, but not for phone problems if BT are your phone service provider. I'm in a very rural area (Scottish Highlands) but get a steady 6 Mbps. Fast ARE expensive compared to many providers, but frankly Tiscali nearly drove me mad, so for me it's worth it.

Only been with Fast for about a week but everything seems great. Had a slight problem when I did not receive my welcome email with my login details, I phoned them up and it was all sorted within minutes. I can't fault them at all - I will keep Y'all posted :-)