Wedo Beds - www.wedo-beds.co.uk

Wedo Beds - www.wedo-beds.co.uk

User reviews
2

Customer Service

2

Quality of website

4.8

Value For Money

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Wedo Beds - www.wedo-beds.co.uk

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Wedo Beds - www.wedo-beds.co.uk
4.74 69 user reviews
588%
46%
31%
20%
14%
2

Customer Service

2

Quality of website

4.8

Value For Money

User Reviews

Guest

Brilliant

The bed was a great price, delivery was fast and customer services were faultless. The bed arrived and is good quality and I'm very pleased would order from here again.

Kyarnall
5

Value For Money

Sleep Like A Log

I was pleased with the online service it was easy and clear to order the bed no messing about but straight to the point

The delivery men were very helpful

And the bed it better than we expected the quality for the money we paid for it was much better than we thought and we would have no problems recommending u to family and friends and we will definitely purchase are next bed from u .that is so much

1
wedomattresses

Hi There

I'm really pleased to hear how happy you were with both the ordering process and with the over all service.

It's also very pleasing to hear how happy you are with the quality of the product you ordered as well.

Many thanks for taking the time to leave us feedback.

Kind Regards

Tom

Wedo Customer Services.

Guest
5

Value For Money

Excellent Mattress And Value

I bought the 1800 ortho zip and link mattress super king size.

As I live in a tiny cottage with a narrow hobbit like staircase, I couldn't even get a double mattress upstairs so the zip link was the perfect solution. The two mattresses arrived the next day and the delivery driver called en-route to say he was on his way. He and his buddy carefully took each mattress upstairs for me and happily struggled up each narrow tiny step! The mattresses were easy to join up and I have slept better than I've done in years. Great value, excellent service from placing order over phone to having the mattresses delivered. Thank you

1
wedomattresses

Hi There,

Thank you so much for all the lovely feedback. We really appreciate you taking the time to leave a review.

I'm so glad to hear that you are happy with the service and the products you have ordered.

Kind Regards,

Lucy

Wedo Customer Service

Les18
4

Value For Money

Excellent Customer Service

I was chatting online with the person in the Customer Services Team, so so helpful, she answered my questions quickly and gave advice where she could. Am yet to order, but wanted to give customer services a thumbs up! Will review again if I do order from Wedo - but just wanted to say, if you do need help and advice do ask their customer services.

1
wedomattresses

Hi There,

Thanks for taking the time to leave a review.

It's great to hear that you were pleased with the service.

Should you decide to place an order please do not hesitate to be back in touch so we can assist you further.

Kind Regards,

Lucy

Wedo Customer Services.

Guest
4

Value For Money

Very Good Service And Product!

Just a great product and good service, very happy with my mattress. Could have delivered it up to my room and not left in hallway, this could be better explained on website, otherwise really great!

1
wedomattresses

Hi There

Thanks for leaving us feedback. I'm pleased to hear you were happy with the product. Unfortunately with our deliveries being free of charge, they can be quite limiting in some aspects in terms of them being a 'to the threshold' delivery. I do apologise that you felt this was not adequately explained on the site / in the terms and conditions.

I am however glad to hear that you were happy with the over all experience.

Thank you again for taking the time to leave a review.

Kind Regards

Tom

Wedo Customer Services.

Claracluk
5

Value For Money

Prompt, Polite Service

Having read a few negative comments, mainly about delivery and customer service, I was a little apprehensive ordering the bed. I needn't have been, not only am I very pleased with the 4ft white faux leather bed frame , the delivery time was as stated and the customer service agent was very helpful. Thanks

1
wedomattresses

Hi There

Thank you for taking the time to leave us a review.

I'm really pleased to hear that your experience was so good and that you were pleased with the quick delivery and with the customer service that you had.

Thank you again for taking the time to leave a review.

Kind Regards

Tom

Wedo Customer Services.

laurka006
1

Value For Money

Massacre.

Completely incompetent employees. The company like that should be dissolved. This is simply extortion. There is written that this is next day delivery which is completely lie - after enormous amount of phone calls and emails I have received bad after 5 days delay, more to that the bed was incomplete. I have contacted the company and I have been promised to deliver to me missing part. Of course I have waited another couple of days and I have received parts I already had. So I demanded to collect the incomplete bad and full refund. After 3 weeks of dealing with those people I do not have a bed and no money and employees are very rude towards me. I have asked to send someone who will come and put the bed together with those parts but it has been ignored. At the moment I have found contact details to the owner and I am trying to contact him. I hope that at least this guy will be responsible person and I will be able to get my money back and get rid of this scrap and dude that sits for last 3 weeks in my corridor taking space. I would recommend to really think do you really want to make a deal with them. In my opinion it is to better spend a little bit more money for the good quality product and customer service.

1
wedomattresses

Hello,

Thank you for taking the time to leave a review,

I agree that the service you received was unacceptable, you should never have received a bed with missing parts, or been sent the wrong replacement parts.

This is not the level of service we aspire to at Wedo, and the incident was logged and investigated with our manufacturers.

A collection was arranged for you as soon as you requested it, and due to courier delays we refunded you immediately when this delay occurred.

Ordinarily, we would not refund an order before the collection had taken place, however in light of the circumstances I acted outside of our normal policy so that your refund would be received sooner.

The full refund was processed on the morning of Monday 23rd, and therefore the funds should have already reflected into your account.

Following our recent communication, I understand that the collection has now taken place.

Again, I would like to apologise for the issues you have experienced, and for the inconvenience that has been caused to you.

Kind Regards,

Ella

Wedo Customer Services Manager

Guest
5

Value For Money

Brill

spot on.100% 5*fast and friendly

Mumsiejenkins
5

Value For Money

New Bed!

All parts of the service offered by we do beds was excellent and now my husband and I are very jealous of our daughters new bed and may have to order one too!

I would recommend them to all my friends and family.

AliDorset
4

Value For Money

Takes A Lot ......

The Customer Service Team at WeDo are exceptional and it takes a lot to impress me. My problem was responded to immediately and a pro-active solution was offered and actioned. The Team was totally customer focused and professional - Congratulations.

1
wedomattresses

Dear Ali

Thanks so much for leaving such a lovely review of your experience with us.

I'm so pleased to hear that you feel you received outstanding customer service and how impressed you were with how your issue was handled.

Thanks again for taking the time to leave us feedback.

Kind Regards

Wedo Customer Services.

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