Blessed Earth - www.blessedearth.com.au

I ordered bedding, including 3 "standard" sized pillows. I WANTED to love this store and their products because they are ecologically sound which, to me, should equate to ethical. The sheets seem fine but the pillows were 4cm shorter in length than was stated on the website (70cm). After emailing and querying this, they said they would measure a few pillows and came back with the same measurements that I had, and that I could return the pillows if they were unused. (no refund on postage) INTERESTINGLY the size of the pillows, 24 hours later, now reads 66cm in length on the website. I found this really annoying because (a) short pillows don't work as well in normal sized pillow cases - and these are not cheap pillows and (b) they appear to be dishonestly trying to wipe their hands of the situation without taking any responsibility for their initial misleading representation of their product. I ordered these pillows because it specifically stated that they were 70cm in length. This is not the honest behaviour you would expect from an "ethical" buisness. Really disappointing.

www.blessedearth.com.au is an online shop whose "mission is to make Australia's finest collection of certified organic textile products available to you at or below wholesale prices."

I really wanted to like Blessed Earth as I'm an ethical shopper and believe in buying organic products that don't cost the earth. So it pains me to say my experience with Blessed Earth was so disappointing, I won't be buying from them again - and it has left me with a sense of injustice - enough to write them a poor review.

Why? Simple. I went to their website to buy a Mosquito Net for my bedroom. The photo showed a white, canopy style mossie net with four openings - which is exactly what I was after.

The description didn't mention colour. And in fact, the description was so badly written it was hard to understand, given that the item pictured had 4-openings, and yet their description talked about 2-openings.

I decided to trust the photo of what was shown (MY MISTAKE) and thought they had made a mistake in the product description copy - as what was shown, and what was written about, didn't match.

I admit - I could have clarified the information - but at the time I just presumed I would be getting what was pictured. A white, 4-opening mossie net made from organic cotton - or why would they use that picture?

I made the purchase and quickly the mossie net arrived.

It had 4-openings like the picture (but not what was written in the product description) and yet the colour wasn't white. It was a light shade of beige/sand as the item was unbleached.

This was NOT the colour shown in the photo, which was as white as snow, and even though I really did not want the hassle of returning it, the colour was totally unsuitable for my bedroom. But I noticed on the packaging it is made by 1001nets, so I checked their website and found they make two versions of the net. One in white. One in this unbleached cotton colour. And so I went back to Blessed Earth, told them the problem, and said I'd be happy to swap it with a white one - or get a refund. They said they couldn't swap to a white one and gave me a refund of the cost of the Mossie Net - but not refunding me the $10 postage. I then spent another $15 on return postage and they didn't refund me that either. So all up I'd spent $25 on postage for an item that wasn't as described on their website. They had mistakes in the photo they used (not the item I received) and in their product description copy - 2-openings and not 4-openings, which are very different styles of mosquito nets. Would they refund me even one of the postage costs? No way. They weren't having any of it. And no, they wouldn't admit to mistakes in their product description & photo. So all in all Blessed Earth, you cost me $25 and don't own up to your mistakes. Not good enough. Especially for a company that prides itself on its ethical values. The least you could have done is admit your product description/photo didn't match and meet me half-way with the postage costs. It was as much your mistake for misleading shoppers as it was my mistake for not clarifying with you in the first place. At least admit when you have got something wrong.