Lifestyle Kitchens High Gloss White

SHOCKING - BEWARE DO NOT USE EVER

ABSOLUTELY APPALLING SERVICE THROUGHOUT - Kitchen now being ripped out and pursuing money back . Months of frustration and promises - COMPLETE TIME WASTER

After agreeing the price and paying the deposit over the telephone to Lifestyle Kitchens. My kitchen should of been completely installed in two weeks. Numerous problems occurred, the unit end panels didn't all match in colour, the tap chosen from their catalogue couldn't be sourced and the kitchen door handles took weeks to arrive. I was left with no running water for over three weeks, and bits of string looped through the unit doors so I could open them.

The units either side of my cooker did not sit flush at the front so the cooker stood out by three inches and at least three inches lower. I explained to the fitter it all needed to be level and flush he said 'he didn't think he could do it. So I had to show him that he could pull the units forward and screw the adjustable feet upwards and hey presto it was done! It was such an easy fix, but the fitter couldn't see a way around it.

The granite tops were installed and a couple weeks later, we heard an almighty loud bang late one evening, it appeared the granite splash back behind the cooker fell off, and was left balancing on the gas feed to the cooker.

Numerous telephone calls were made to Lifestyle Kitchens to come and sort the various issues out. But they have no offices they just use a call centre so you can only leave messages. Thank goodness that the balance hadn't been paid in full as all I wanted was the various problems sorted before final payment. I just wanted my kitchen finished. Unfortunately Lifestyle kitchens kept on file 1 year after I had paid the initial deposit my card details and security number, and put the final payment through without my knowledge not once but twice. They refused to credit me back so I informed the police was given a crime reference number told trading standards.

Finally after a long drawn out year, the kitchen was finished. I was refunded the excess money taken without consent.

Would I choose them again. NO definitely NOT

First fitter was worse than useless. second and third improved the poor fit. 4 years on having problems with white gloss ends and Lifestyle do not wish to respond...guaranteed..??????

The salesman was excellent and it stops there. The fitter was appalling. Nothing looked good. Different level doors fridge not fitted properly hob wrongly wired socket wrongly wired. Independent electrician came in and immediately condemned wiring. The "white gloss" doors were grey and following numerous complaints were eventually changed. It took a total of 18 months yes 18 months to get to a level I would accept. Waiting now for them to contact me after making a complaint as the gloss ends have split! Use them at your peril !!

We ordered our new kitchen in August after being offered a great deal on a which included not just kitchen units but also knocking a wall through, substantial electrical alterations, a new skimmed ceiling and lighting and a suite of new integrated and buil- in appliances plus an American fridge freezer.

The work is now completed after two weeks work and looks the business.

I'd like to say how pleased we are with the job and our new kitchen, but to just say that would be an injustice as our praise goes far beyond that.

We have had a number of kitchens fitted before by other firms and have had our share of the good and bad so we can say to some extent we are pretty qualified in what we say here.

Here are some of the reasons why we are so pleased.

1. The designer was very professional and didn't hard sell to us in any way. He spent exactly two hours with us and in that time had come up with everything we were looking for.

2. The design drawn up by the designer was easily the most eye catching and best design out of the four quotes we received.

3. The price was very, very competitive....and this was our only concern as all our other quotes were higher, one of them was considerably higher.

4. We were told we wouldn't pay a penny more than quoted as that was the company policy....and we didn't. That was a great selling point as previous kitchen quotes from other firms went up as soon as the surveyor turned up.

5. We received plenty of written correspondence before the work started which kept us informed as to what was happening and our start date was as promised and confirmed in writing.

6. On the first day our fitters arrived on time and were very friendly and cheerful - you could tell they loved their work and more importantly the company they worked for. This was a great sign.

7. Everything went smoothly, the fitters knew their stuff and we felt confident from the start - this made us enjoy the experience. We loved watching great tradesmen do their stuff.

8. The finished result is amazing. You wouldn't know it was the same place.

9. The design looks better in real life that we ever could have imagined, even with the 3D visuals to look at.

10. The quality of the units are outstanding, very solid and sturdy. They remind me of the quality I feel for my Audi car.

11. The quality of the plastering, the joinery and the finishing touches really makes us feel like we've received a really special service but I know deep down it's simply the way a job should be done and has been done for us, no fuss, no bother.

11. We are so pleased with the job that we felt the need to give our designer a £100 tip so he could go out for a nice meal on us. Without him being so good in the first place we wouldn't now have this wonderful kitchen...and we could have paid a lot more and got a lot less.

This is the first kitchen project were we have done this.

I think that says it all.

A very pleased customer.

Mr S Butler

kitchen is of good quality and the fitters( who were not their own fitters ) were great at their job and very honest and upfront unlike the salesman we had and also customer services team who backed him up ! I am still waiting for my kitchen to be finished it has been 10 weeks now and have not heard a thing from the company so therefore am putting in this review , make sure you get everything that you were promised you would , double check the plans there and then before you sign as we were promised alsorts which they then denied leaving us no option but to take this further .

I would highly recommend this company. After ordering my kitchen and paying a substantial deposit I had terrible angst that I'd made a mistake. The company were very forbearing when I rang them and put my mind at rest.

The fitters, Jack and Joe came when they said they'd come and took pains to do everything properly - not leaving until 10pm one night. The microwave door was damaged but the company sorted it out and arranged for a replacement to be fitted.

I have now had my kitchen for a month and am still very happy with it. The quality is excellent and I honestly feel that it couldn't be better. I'm a bit of a perfectionist so this is high praise indeed. I've never written a review for anything before, but in this instance felt moved to do so because of the quality of the service I received. Thanks to all concerned!!

I had my kitchen fitted by Lifestyle Kitchens (which is a brand of Mastercraft apparently) two weeks ago and thought I'd wait until now to write a review, after I've had chance to settle into my new kitchen.

Even before I chose Lifestyle Kitchens as one of the firms to quote for our new kitchen I read as many reviews as possible and I can see why there are so many good ones about this company.

I have received flawless service from start to finish. I cannot emphasise enough how easy the whole process has been. I filled out an online quotation form on the website and within 24 hours I had a date and time set up for a free plan and quote.

The designer turned up exactly at 7:30pm on the day in question (to the second - like he was timing the knock on the door to perfection!!) which we were impressed with. He then went on to listen to our ideas and chat with us for about half an hour while he took down what seemed like copious notes. Then he measured up, showed us the door ranges we were interested in and with another 40 minutes had produced our kitchen designs on his laptop. They looked amazing. After a few further discussions and our choices on appliances and accessories we were given a fully installed quote, not an estimate, a quote. I was told this was the price we would pay and not a penny more. The price was very reasonable indeed and he was right, that was the price we payed. There were no hidden extras or charges whatsoever!

The kitchen was ordered and we received plenty of communication from Lifestyle both verbally and written. We were given three fit dates to choose from and once we had decided on one things went smoothly. The fitters arrived on Monday morning 11th July quite early and began to rip out the old and then a skip arrived. The kitchen units and all the appliances arrived about 1pm the same day.

The fitters were great workers, there were two fitters, a gas installer and an electrician who worked on our job. All were polite and friendly and cleaned up after themselves!

By Friday the job was complete. WOW! it's great. We are so pleased with the finished result and we are glad we chose Lifestyle.

After two weeks I haven't found any faults and everything works perfectly.

If you are seriously thinking of buying a kitchen, try Lifestyle, I can say honestly that they are the best company we have ever had working in our house, period.

Helen Ashcroft

(Zebrano and Ivory gloss kitchen)

We had five quotes for our new kitchen. We went to the usual places, B&Q, Wickes and IKEA but also had a local specialist company in Southport and a national specialist company Lifestyle Kitchens.

We chose Lifestyle because of the fact that they specialise in kitchens and that they were offering an all-in package (fitting, electrics, plumbing, gas and plastering) included in the price.

The initial designer was excellent and came up with a plan and design that was well thought out and actually looks like a professional design, instead of the usual "putting a box in a space" service we received by the other companies.

We were kept informed at all stages as to what was happening, by phone, followed by email.

Lifestyle offers a great service, it's obviously a very up-to-date set up but at the same time gives a sort of old fashioned friendly, warm service. Which we as a couple actually found quite charming.

The delivery was on time, the fitter Mark arrived early every morning and got on with the job without fuss and bother. Although he did cut his finger one day!!

We were sent a separate gas installer, electrician and plasterer and they all knew each other well and worked together well. In fact they were all really nice people to have in our home. Very friendly and cheerful souls.

We found Lifestyle Kitchens to be very good value for money, very good quality and very efficient.

We would highly recommend them based on our experience.

Jennifer Stark

Well, the kitchen itself will be lovely when it's finished, but all the little niggles that still haven't been sorted mean that after more than 13 weeks it still isn't actually completed.

Using sub contractors means you do not get the same standard of workmanship throughout the company. There is also the problem with not being able to speak to someone face to face as the company is Internet based.

This makes communication a problem and contacting senior staff is difficult.

There needs to be a shake up in the customer relations area so that when things do go wrong, this is accepted by the company and put right, as opposed to being made to feel as though nothing is wrong.

I am suprised that some issues have been left unresolved and that lifestyle would be happy having bad work against their names.