Quality Slate Signs - www.qualityslate.co.uk

I ordered my sign a month and 4 days ago and the company keeps pretending to have sent it via DPD and then Royal Mail, but never provide any details of dispatch or tracking details. When I finally managed to speak to someone after calling about 25 times they told me they would refund me in full as well as sending my sign. Neither has happened. I am now reporting this company to trading standards and through Nochex.

Dont use this company, warning!!!!!!!!!!!!!

no product and no refund

I ordered a slate sign two months ago (and was informed it would be with me in 7 to 10 days)!

I foolishly paid £80 before I read any reviews about the company.

I have been lied to via "live chat", my telephone messages have been totally ignored, my emails to no avail.

They take your money and have zero intention of supplying you with the product.

There are countless other customers, reporting the same experience.

DO not be fooled, you WILL lose your money and there is very little you can do about it!

DON'T EVER CONSIDER USING THIS COMPANY! I ordered a sign 5 wks ago and my payment of £50 went through but no communication about when to expect delivery.i emailed, used the form on the website, rang many times and got an answering machine, all to no avail, never a reply back!

today i got an email from Hermes saying a parcel delivery due today, i thought 'good my sign is coming'...when i open the parcel it's completely the wrong sign!!

if anyone out there is waiting for Ellenthorpe Cottage sign...we have it:(

i wish i had read all these negative reviews before ordering...

Ordered a simple slate house number. Didn’t arrive. Chased multiple times. Emails ignores. Eventually replied. Courier blamed. New delivery date agreed - and missed. Chased again. When it came it was unbelievably bad; patchy, mottled, green slate. Poorly painted. The invisible fixing was a poorly glued raw plug on the back - positioned so crudely. Looked like a 5 yr old had done it with their eyes closed. Unusable. Attempts to contact them to remedy the situation failed. This is the worst product I’ve ever received. Avoid like the plague!!!!

Ordered and paid for a slate sign with hidden fixings for a museum opening by Prince Edward. Arrived on time but with 4 large holes in each corner and flaking infil. Got hold of a person who apologised and said he'd send another correct sign immediately. Never got it. My colleague and I must have emailed, texted, phoned over 40 times but nothing. Got hold of someone else on the web chat who said it had been lost by couriers (yeah, right) and another one would be despatched asap. Nothing. Can't use the one sent as it has disintegrating text and wrong fittings. £250.00 down the drain. Will have to get another one done elsewhere.

Do not use.

I wish I had seen these reviews before I ordered a house sign from this company ! Exactly as described in other reviews after several weeks of waiting seller emails saying courier has damaged item and they will re make and send another out that week. Thats the last we heard from them and now no response to comms or request for refund.

Its shocking that Worldpay still provide credit card services to this company who from the number of negative reviews saying the same thing suggest they are fraudulent.

DON'T USE THIS COMPANY, they take your money but never deliver the goods.

When you try and contact them it goes straight to answer machine, they never ring back.You send a message they never reply

You get a response on type talk but all they do is blame DPD for no delivery and say they will send a new sign believe me THEY WON'T!!!

I've had to take it up with my bank to get a refund

PLEASE DON'T GIVE YOUR MONEY AWAY TO THEM

An utterly appalling company, stay well away from them. When you're going to lie to customers about non-delivery, don't use the same excuse EVERY SINGLE time. Amazing how the couriers keep losing every parcel, isn't it? We are still missing part of our order and, quite honestly, I'm now giving up. I've raised a VISA dispute via my bank to reclaim the money instead. Interesting if you look at the premises of this business on Google Street View BTW. Hardly looks like a "quality" business, does it? Good businesses don't operate from a lock-up garage.

Same as anither comment. Paid up front. Told lost by courier, then being made as we spoke, then on Royal Mail over a month has gone by NOTHING our charity has lost £180 no joke and ruined our open day! Do not go near this company.