The Door Store Ltd, Colchester (In Administration)

The service from this company has been terrible. We ordered a door was told it would arrive in 3 weeks, so stopped looking. Three days before the end of the delivery we received a sorry out of stock notice. Our builder needed the door that week, so we had no choice but to buy an alternative door from them, which did arrive on time and the delivery driver was very good. The difference in door costs is about £240 and I have been chasing this credit for three months now. I am very disappointed about this,and wonder what I should do next, having read some of the other reviews I now wonder if I should write to Watch Dog or the Guardian. Perhaps that will be my next step. I would not recommend this firm.

this company is a complete shambles. i have been trying to get some hinges replaced on a set of french doors they fitted last may as they have gone rusty and all i get is excuses. i would not recommend anyone uses them

I found this company very dodgy. The whole experience with them is a complete nightmare. I ordered some doors in November 2010 and was promised delivery within 2 weeks. That of course didn't happen and nobody bothered to tell me until I chased them. Ever since then the staff found various of excuses for the delay - the weather, the shortage of staff, the supplier, blah blah blah. I was finally told that they won't be able to supply the doors until this summer! They agreed to refund the full amount within 3 days - that of course is another lie. It's been three weeks now and still nothing has been refunded. I now have to call my credit card company to get my money back. Might even have to go to small court to claim back the money!

AVOID THIS COMPANY AT ANY COST!

i found the door shop very overpriced , the staff was very helpfull though.. i think that it should be advertised as you would not think to got there, wix homebase and b n q are much more realistcally priced

took our money beginning of may was advisd door would take 4-6 weeks, chased up 23 june to be told they were chasing from supplier and should be with them following week

However followin week letter recd form door store stating ceased trading!!!!!

chased company they should have ordered from to be told door store never placed order with them !!! we were told a whole pack of lies and now cannot get money back as these people are cowardly hiding and not giving any info

The Door Store took money only days before ceased trading!!

I ordered a wooden door in mid April from the door store, which was to be delivered by the end of April and paid a deposit. When no one contacted me for three weeks, my wife rang them on several occasions to chase the door. On each occasion they had little knowledge of the order, were totally disinterested and unhelpful and never returned calls. It is now June and my building project has not completed because of their inability to deliver for 7 weeks. It has been impossible to talk to the manager, who is never available and does not return calls. I have now asked for a refund and wait to see if they will refund the deposit.

Internal door ordered from The Door Store in January and advised that lead time would be fourteen days. Despite attempted communication by us we reached April and no sign of the door. We eventually managed to talk to someone who apologised and said the door had not been ordered yet from supplier. Promised for the following week. When it never came we cancelled the order by email and asked for chargeback on credit card. Two weeks later they rang to say our door was available for delivery. We got our money back eventually minus £60 re-stocking fee. So we paid £60 for nothing except the privilege of their poor service.