DoorsWorld - www.doorsworld.co

I have ordered 18 internal doors for my house and they have promised to despatch within 48 hours. Till now its has been two weeks they are saying that they are still waiting from their supplier for the despatch. Customer service assitace are repeating the same thing again and again and not helpful. I asked the customer service assistant to speak with their manager or make the complaint and the lady says i cant speak with the manager and she says the customer service department is also their complaint department. What a rediculous service. People who wants to buy doors or anything from this website please dont.

Doors arrived damaged. Couldnt commit to a replacement date so cancelled order.

Shocking customer service...phone rings for hours and no answer. Automatic email responses state you will get a reply but none come.

Awful Awful Awful.

Thankfully i paid by credit card and cancelled payment whilst in dispute.

I eventually got a partial refund...no explanation.

I had to threaten them with the small claims court via email....nobody called me and i couldnt get through to them

I had an email saying a refund was being processed but no amounts.mentioned.

I checked my credit card statement and lo and behold a second refund,...now refunded in full.

This and its parent company dunelm are truly bad...learn from my experience and avoid at all costs

bought 10 doors from this firm. The 1st came alone after a promise of 9 being delivered. Yes it was also the wrong size. Despite informing doors world I still have it. The fire door, you guessed it, wrong size. Tried to change it by re ordering correct size. The phone was put down on me when I said I wanted it free as they owed me for wrong door. I tried that route as complaints DO NOT ANSWER the phone. Now taking legal advice. I have paid for appalling service and 2 doors I can't use.

Placed an order was told delivery Wednesday booked the day off work organised a Joiner for Thursday went and bought all door furnishings Waited and decided to track my order to find out they had cancelled it!!!!! originally I placed the order for 8 doors then changed my mind to 7 doors but they cancelled the full order!!!!! Managers will not answer the phone so I have no doors I have wasted 2 days holiday and had to pay a Joiner for nothing their reply well its not our fault its human error, and the doors you wanted are out of stock!!!! no offer of any replacement of the same quality for the same price I am just out of pocket in future I will stick to local suppliers not some jumped up buffoon

What did I like about this company NOTHING

Waited 3weeks got a delivery date after 3weeks and guess what didn't turn up tried and tried to get intouch no good very poor service don't know what to do next

Still waiting for my order. It is impossible to get through to find out what is happening. I have spent over 4 hours on hold waiting to get through. I have not had my requests for them to contact me via their website answered. They have delivered to the wrong address, they have told me the doors are going to arrive on a day when they haven't even received them from their supplier but they didn't bother to tell me. They have lost one of the doors I have ordered, it appears on their documentation but apparently the supplier wasn't given this.Still waiting for an "urgent" callback from their manager which I requested a week ago. No idea when they are going to arrive & it is now 4 months since I originally ordered.

Ordered 2 Oak Veneer doors and agreed on a delivery date. This was confirmed by email. They didn't arrive, and the company telephone was always engaged. We requested a call-back. It never came. The next day they arrived, and the delivery drivers did not know that they were supposed to be delivered the previous day. They were plastic wrapped and looked ok so we signed for them. One turned out to be perfect and gorgeous, but the larger door was 1/4 inch short on width and there were gaps where the

veneer had not been stuck down properly. DoorsWorld refused every attempt to contact them, and a sad 20 days later we had to let our Carpenter hang them. I tried to get a partial refund from Paypal, but you guessed it..I have to pay myself to send them back in original condition. What a waste of time. Please do not risk giving this company your hard earned cash!!

Placed order, didn't turn after a few days was advised order was lost. re-ordered and again didn't arrive as advised. my husband took time off work especially to receive the order so is out of pocket with that. When they did arrive, 1 door was wrong. My complaint has been going on for over a month and its still not resolved. If we'd realised that one door was wrong we would have never hung the other 2 doors as now we have no option but to continue with doors world. You can never get through on the telephones - ive spent literally hours on hold over about 20 phone calls. when you do get through no one ever knows whats going on so says they'll call you back and very rarely do. because of this i thought id use the complaints email function through their website - absolutely pointless as emails very rarely get replied to. by far the worst company I have ever had the displeasure of dealing with.

I bought a French internal door at £300. It arrived damaged. It was made out of poor quality chipboard. It took a year for the company to send a replacement. They again sent another badly damaged door. I am still waiting for a refund.

Avoid this company and their poor quality product.