Waltons 16' x 10' Workshop Shed

We ordered our shed and we're given a delivery date. We received an email confirmation that day and also the day before the shed was due an email to give an estimated time. On the day of delivery we received yet another email to give us a 2 hour time slot, true to word the delivery was on time. The driver was incredibly helpful and friendly. No hesitation in recommending this company.

Do not buy from this outfit

Disaster customercare

Never answer emails or phonecalls

Substandard timber used

Parts missing ...twice

Never deliver on agreed day dumped at front door

AVOID AT ALL COSTS !!!

Hated it

Ordered a greehouse from Waltons. They sent me a product with a manufacturing fault

To get any sense out of Waltons has been a tedious process. Considering that their greenhouses aren't exactly cheap you would think that they would have been more forthcoming to solve the problem, but I have had to send them 6 emails (so far!) and I haven't got anywhere.It has now been a month so I decided it would be less painful to deal with the fault myself.

It has cost me money to get Waltons mistake rectified, but I just cannot be bothered to chase them up any longer. Avoid them at all cost as if anything is wrong with your order you will not get a refund or any help from them.

Waltons market this £2,000+ cabin as a home office. So I thought it would be perfect as my "man cave"; part workshop and part home office.

It arrived back in May. It was assembled on an 8 inch concrete base originally intended for a brick built garden room. I've lovingly treated the outside in a pastel shade and the inside with white acrylic paint. From a distance it looks fantastic. But its now December and the cabin is still not ready for me to move into! Because I had an electrician around who refused to install sockets and lights until I'd made the cabin sufficiently weather proof.

The problem is that there's a front double door frame assembly and also a single door assembly on the side. And they've dropped down relative to the cabin carcasse. The worst affected door has a gap of over over an inch (30mm) along the top and its letting in wind and rain. I've just had a local supplier around and he reckons the screws the fitters used weren't long enough to penetrate through the door frame assembly and sufficiently deep into the cabin carcasse to hold them fast.

Waltons have philibustered for 6 months, asking me to send photo after photo of the problems and asking me to check aspects of the cabin that had nothing to do with the door assemblies. They finally asserted that the gaps are within acceptable tolerance.

I'm now progressing the issue under the trades descriptions act on the basis that Waltons knowingly supply and fit cabins which are not fit for the purpose they claim. There is simply no way this cabin could be used as a home office or workshop.

There are a couple of less consequential failings. I've raised several times with Waltons but they have been deathly silent about them:

- 3 of the 6 storm braces (vertical strips of wood screwed into the cabin wall to stop the roof blowing off in a gale) have fallen away from the cabin walls and 2 of the other 3 came away in my fingers. Reason, screws not long enough! Easy enough for me to fix with longer screws

- Several screws have been driven right through the fascia boards causing them to split at the ends (they're an eyesore as well as being loose). They need completely replacing.

Key learning: If there's a next time I will buy from a local supplier despite them typically being several £100 more expensive.

After paying almost £700 for a 10x10 wooden shed and porta base incl. and fitting we then endured a lengthy wait until we were finally informed of a delivery and installation date. After installation it was clear that 1 door was severly warped, many of the overlaps in the panels you could fit your hand through and one of the windows was very poorly fitted. We took photos of these issues and raised them to your customer services, who promised to send a team to rectify them, an even LONGER wait then ensued, we had to chase Waltons several times, before they gave us a date which they then cancelled the day before, after I had made arrangements to be around. They then arranged another date again I arranged to be around, but surprise surprise no fitters appeared. The very next day at 0640AM a very loud van and 3 men crunched around the gravel outside the house, waking all and sundry for 5 minutes before knocking on our door, due to the UNSOCIABLE hour and the fact that the family had been rudely awakened we got them to quickly fix extra latches to the door in an attempt to correct the warped door. We then asked the team to leave out of consideration for our neighbours. After contacting customer services once again they made wholly derisory offer of a full £20.00 (whoohoo) which added insult to injury and I would much rather keep their £20 so that we can inform the widest possible audience of Walton's appalling customer service.

The shed was very flimsy and some parts were damaged. It came incomplete and without adequate roof support. The driver was very unhelpful and wouldn't take the shed past the kerb. I had to pay someone to help move the wood. I will never use this company again

I have ordered a cabin from Waltons and have yet to receive my cabin even through it is past the promised 10 days delivery. Having spoken to them 3 times each time they promised to get back to me, I am finally informed that it is out of stock awaiting delivery.

There are other incidents of total inept customer service, I will update this review as and when I get anywhere.

Damaged parts on delivery are still awaiting replacement 4 weeks later, customer 'service' is not even able to give an indicative date of delivery. water damage caused by packaging in Latvia.

Instructions to build are fine if you can read Latvian.....

My second and last purchase from Waltons.

I purchased a Summer House from Waltons in March.

I went for the Installation Package presuming they could do a much better job, as this is what they do on a regular basis.

WRONG!

From day one the roof leaked and water was running along the inside of the roof and dripping onto the floor.

I rang Waltons and they said the Fitters would return and repair the leak.

WRONG!

They failed to turn up and claimed I wasn't in when they arrived. This was not true. I work from home and didn't leave home at all that day.

This has happened 3 times in a row now and the roof is warped and distorted so much that the water just sits in a huge pool on the roof.

I have demanded a full refund and will be taking Court action if I don't get my money back.

Be warned, the Sales Team can be very charming and helpful but this is only a front for shocking incompetence and out and out lying!

WARNING! Do Not Use Waltons!

I purchased a Summer House from Waltons in March.

I went for the Installation Package presuming they could do a much better job, as this is what they do on a regular basis.

WRONG!

From day one the roof leaked and water was running along the inside of the roof and dripping onto the floor.

I rang Waltons and they said the Fitters would return and repair the leak.

WRONG!

They failed to turn up and claimed I wasn't in when they arrived. This was not true. I work from home and didn't leave home at all that day.

This has happened 3 times in a row now and the roof is warped and distorted so much that the water just sits in a huge pool on the roof.

I have demanded a full refund and will be taking Court action if I don't get my money back.

Be warned, the Sales Team can be very charming and helpful but this is only a front for shocking incompetence and out and out lying!