Worst Experience

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Haven Holidays, Greenacres - haven.com/parks/north-wales/greenacres
42.0% of users recommend this
  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

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Moomin1's review of Haven Holidays, Greenacres - haven.com/parks/north-wales/greenacres

“Worst Experience”


written by Moomin1 on 20/01/2023

I booked this holiday, for my parents and their grand daughter, my dad is terminally ill and I thought it would be great bonding time and peaceful for him.

I even upgraded to a Gold standard caravan thinking this would give them a better experience.

To my horror when we arrived our caravan was across from the late night bar and 5 a side pitch.

When I complained and explained the situation that this was probably going to be my dads last holiday, the manager at reception had absolutely no empathy, didn't really care and just said there was nothing available.

Sadly during our time there we had to listen to footballs being hammered into fences and noise from the bar well into the night.

Our view was of the road and 5 a side pitch and not the tranquil serenity we had been led in the pictures.

On top of this as others have mentioned the main building constantly smelled of sewage, the food was generally very poor and expensive.

The amenities look tired and could do with updating.

We paid a lot of money to make this trip special but instead left feeling very disappointed and upset.

I tried to complain several times but then gave up, absolutely no customer care or service

  • Self Catering

    Type of Accommodation

  • No

    Is childcare available?

  • Yes

    Is there a shop on site?

  • Yes

    Is there a restaurant on site?

  • Yes

    Is there a pub on site?

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