would of rather stayed at home

I booked a holiday in 2021 for August 2022 for 7 nights at california cliffs for my partners 30th birthday with our 7 year old son. I paid over £1,200 for a 3 bedroom extra wide caravan.

On arrival I got a standard 3 bedroom caravan that was not extra wide. infact it was the same size as the 2 bedroom caravan next door.
when walking in to the caravan I was welcomed with a kitchen so dusty that I had to complain at reception and to the person who came around to get a score of the state of the caravan to which i said 0 and she wrote down 6. i had to go to the local tesco (3.8 miles away) to get cleaning supplies to clean it myself because:
1- the caravan was covered in dust all over the kitchen and sand all over the floor.
2 - the nisa on site is soo astronomically expensive that I would need a second mortgage to buy the same bits that cost me £6 in tesco.
3 - the carpet in the bedrooms looked like they have never seen a hoover in their lives.
4 - I was told there was no other caravans available to swap with as the site was fully booked. but I could leave and go home but I would not receive a refund.

After deep cleaning ourselves and trying to move on and enjoy the holiday we decided to go to the evening entertainment. on arrival to the show we found a table to sit at and downloaded the app which they recommend to do to order drinks. I ordered a round of drinks and waited paitently. we was then introduced to a member of the bar staff who was very apologetic and told us that 2 of the 3 drinks that was ordered was unavailable. I asked if they were getting more of them in as it is a very popular drink to which I was told that the delivery had been that morning and the items were not delivered and so the drinks in question would not be available for the rest of the week long stay.i then was given a refund and made a new order for a cocktail for my partner. to which I was told all alcoholic cocktails were unavailable aswell. which left me no choice but to drive again to the local tesco again to buy bottles of alcohol which my partner had to bring in to the evening entertainment every night in a water bottle and mix herself with Pepsi.

During the evening entertainment we started speaking to a lovely couple who had been staying for the previous week and it was their last night at this site. they told us that for there 5 night stay they had spent 4 days driving around looking at other sites within a 15mile radius to try and find somewhere else to stay because of how diabolical this site was. the children's entertainment seemed rather rushed and was only 30mins long. then it was time for linked bingo which I will not even get into. the entertainment after this was 2 men doing a comic show which was warned that was not suitable for children. so why was it at a children's family caravan site and at only 8.30pm. 5mins into their act they are talking about sex acts and getting rather rude. the showbar area was still full of children for only around 10mins before parents were leaving disgusted us included. also the showbar is not cleaned very well. there are stains on the ceiling that look like blood. and there was malteasers left rolling arpund on the benches that were there from Saturday to Thursday night.

on the night of my partners 30th birthday I asked the bar staff and entertainment staff if I could put some balloons out around a table as it is her 30th birthday that might which I was told no.( 3 nights later 2 tables were covered in balloons and banners for someone else birthday) I requested some the entertainment team to sing happy birthday to her during the night which never happened but they Sang happy birthday to someone else who was having their 54th birthday next week. so after trying my hardest to make my partner feel special for her 30th it was then ruined by the entertainment team who couldn't do 1 simple task.

We decided to try out the restaurant on site for breakfast before going swimming. the breakfast tasted quite nice and there was plenty of room around the tables so you did not feel crammed in.

we went to the swimming pool which was a bit different to what was described to the advert in 2021. there is an indoor pool with a little opening that allows you to swim outside. the pool is heated so no temperature shock when you jump in. the deepest part of the pool is 1.1m great for kids but not alot of room to move around once everyone turns up. there is very limited sunbeds so it is first come first serve. if you like being starred at or groped while in your swimsuit or bikini then this is the place to be as it seems some people who stay here have never seen one before and are fascinated by the looks of them. my partner had 1 man grab her rear in the pool 2 times in the space of 3 minutes to which I had to get quite aggressive towards him to leave her alone and complained to the lifeguards on duty who done nothing about it.
one thing the pool seems to not have is a cleaning schedule as there were plasters and dirt floating around the pool. to which someone else commented saying it was the same plaster from 2 days prior. to which we decided to leave the pool. whilst walking over to the edge of the pool to climb out I felt something sharp on my foot. I got out to find that the underneath of my 3rd toe on my right foot was sliced open. to which my partner found there were lots of broken tiles on the floor of the outside pool. my partner then tripped over whilst trying to get out of the pool and dislocated her little toe which we had to go to a local walk in centre for a nurse to look at as her toe was black with bruising almost instantly. the local walk in centre were very helpful.

if you want to eat then make sure you either bring your own food to cook in the caravan or get in to the restaurant early. the fish and chippery doesn't open until 5pm which is when the kids entertainment start so u have a choice. feed the kids before u come down or let then dance hungry. there is a Chinese takeaway across the road from the entrance. the food there is very nice and the staff are very friendly.

there is a small football area and play area on site which can come in handy until other people want to use it for themselves and bully everyone out of it. my 7 year old son was happy playing football with some other children his age when a 9 year came in amd started bullying all the kids. kicking there balls away and pushing them into the metal fencing around the court. this mate our son run off back to the caravan balling his eyes out crying saying he wants to go home. no child should be made to feel like this especially on a holiday we complained at reception and was told there was nothing they could do.

so to summarise
caravan - bring your own disinfectant and make sure you don't have dust allergys.
bar- only good if you want beer, pepsi or vodka. anything else bring your own.
entertainment - short kids entertainment time and don't do what they say. later shows not suitable for children
food - bit pricey but ok.
location - next to a beach (2min walk) or bus stop for bus into great yarmouth.

So for paying out so much on this holiday we are all thoroughly disgusted and disappointed with how we have been treated and the quality of the holiday has been disgraceful. customer care and satisfaction does not exist at the site.

The only thing I can say was nice was the weather was hot.
Apart from that from now on I will stick to: HAVEN - Seashore
- Hopton