Don't go to Butlins!

Visited here in November 2012 and was absolutely astounded how the council have allowed Butlins to operate when their accommodation is definitely not up to health and safety standards. When we complained that there was no bathing facilities as the bath in our apartment had literally rusted so badly all the enamel had come off, we were then moved to a disabled unit which quite frankly stunk so bad of excrement that even with a whole Tin of air fresher nothing could get rid of the smell. We were in the verge of packing up on our first day and returning home when we were told we would be upgraded to the hotel although were then charged an additional £400 for this. Although the hotel room was much better, we had no towels or sanitary wear in our room and it was not cleaned throughout our entire stay. Of course I sent in a written complaint and although I received a pretty poor apology no refund or partial refund was offered. I would never return here and would recommend everyone not to even think about it, there are plenty of other uk family resorts which have much cleaner facilities and much more helpful staff!