DO NOT USE!!!

What an absolute shitshow of a company. DO NOT USE!!! My bestfriend booked this company for my hen do for a 12 o’clock pickup until 1 to be dropped off in Leeds. It got to about 10 past 12 and no sign of them. They ring her up about quarter past saying they are lost and can’t find the house which is fair enough these things happen. Another 15 mins past and a few phone call exchanges are made for him to realise he has gone to the complete wrong address in Sheffield (Barnsley road which is a VERY common address) instead of where we live. Sheffield is a good 30 min drive away from us so all he can do is apologise. Again we took it in our stride, mistakes happen! However we all had a cocktail making class booked for 1.30 in Leeds which we tried to rearrange but we couldn’t as it was fully booked up for all the other sessions so now we have all lost out on a £10 deposit. When the driver FINALLY showed up at 1.15 (an hour and 15 minutes late!) we were all having a good time for 35 minutes!!!! When everyone had paid for an hours ride!!!! So 2 full bottles of bubbly were left behind and god knows how many half’s. Obviously being quite disappointed with it, even the bus driver told us to contact the company in the morning to explain what had happened to see if they would compensate us for the deposit we all lost and the time we paid for on the bus but DIDNT get to enjoy. My dad tried to ring up but they wouldn’t speak to him because my bestfriend did all the booking. So she gets in contact only for them to blame it all on her because she didn’t specify the address was Barnsley and not Sheffield even though she told them the postcode to which his reply was ‘we don’t use the postcode’ like that’s a normal thing to do when going to new places ??? Right laugh. He was so rude to her on the phone and completely made out like it was all her fault and that we ‘only lost a tenner each’. She told him that she would be leaving a bad review to which his reply was ‘I’ll leave a comment back’ . What an absolute shocking company and even more shocking customer service. Do NOT USE . They don’t deserve the custom.