Brighton Stag Event

Escape Trips
★★★★★
4.7
From 118 reviews
96.0% of users recommend this

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victor74's review of Escape Trips

“Brighton Stag Event”

★☆☆☆☆

written by victor74 on 24/05/2016

I was promised accommodation in Brighton but once I had paid in full they moved us to Hove and left me without enough time to change. Booked Karting and clay pigeon shooting. They didn't allow enough time to get from one venue to the next which I noticed and told them about. I was informed that they would let the shooting company know which they didn't and when we arrived was told it could go ahead as we were late. The shooting company said they had received no contact informing them we would be late. Wouldn't rust these guys to make a cup of tea, ruined our Stag

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Escapetrips's Response to victor74's Review

Written on: 26/05/2016

Thank you for your feedback and we are sorry to hear that you were not satisfied with your weekend. We are investigating the issues that you have raised and will be back in touch within 48 hours.

Kind regards,
Escape

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Escapetrips's Response to victor74's Review

Written on: 26/05/2016

We have investigated the issues that you raised and would like to apologise that everything did not run as smoothly as possible.

With regards to the accommodation, the original quote was for 2 nights, but you then decided to only book for Saturday night. The hotel that the original quote was based on would not accept a 1 night stay and so we had to use an alternative, which was a 20 minute walk away from the centre of Brighton. Very few hotels in Brighton will accept one night stays in May and we tried our best to keep you as central as possible.

We booked karting for you at 2pm and clay pigeon shooting at 4.30pm. Theoretically this was achievable, but there was no room for any delays. Unfortunately, the karting finished later than expected and you arrived at the clay shooting site too late. We provided you with an out of hours phone number, but you contacted the office instead and so we were unaware that you were running late and unable to let the clay shooting company know, as they would have waited. Despite this, we accept that more time should have been allowed between the activities and we accept full responsibility for you missing the clay pigeon shooting.

As agreed with you we will refund you immediately for the clay pigeon shooting and also include an additional £100 as a good will gesture.

Once again we are sorry that you were not entirely happy with your stag package and hope that our quick response and immediate refund have gone some way to restoring your faith in us.

Best wishes,
Escape

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