Unethical selling & a horrible experience.

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Killian106's review of Chillisauce Stag Weekends and Hen Nights www.chillisauce.com

★☆☆☆☆

“Unethical selling and a horrible experience.”

Written on: 17/09/2020 by Killian106 (1 review written)

We had a stag booked for the first weekend of lockdown (22nd March) - when the bars, clubs and 90% of our stag got cancelled, Chillisauce had the audacity to suggest we still carry on with the weekend. When we raised the situation with the account manager at the first available opportunity, they pretty much ignored our emails and calls.

Since MARCH (6 months ago!) we have continuously tried to contact Chillisauce for our money back, and have had little to no response, almost as though they think they can just not reply and get away with it. While I can appreciate the severity of the situation, they were very happy to take our money and have been the complete opposite when we've tried to look at dealing with this situation.

I would never go through Chillisauce again - not only do I not rate the "service" they provide (booking is meant to be easier through them???) the pricing, for what we get, is very similar if not more expensive than standard pricing. Paired with unethical selling and this outright lack of communication (again, they probably have a lot of refunds, but the account managers were quick enough to pick the phone up to sell an add on to our event).

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