Dishonest & terrible customer services

3.8 / 5
73% of users recommend this
  • Customer service

  • Value For Money

Mnoghani's review of Health On-Line


“Dishonest and terrible customer services”

Written on: 26/02/2019 by Mnoghani (1 review written)

I joined this insurance company more than a year ago and it is probably the worst insurance company you can deal with. Went to see a consultant for an ear problem and he recommended a set of medical treatments that took over 5 sessions. The insurance company did not accept these as medical treatment sessions as they did not take place in hospital. I call 10 times, talked to 10 different people with 10 different attitudes and no record of any previous conversations could be found in their system. All in all, everything is counted as consultation and that is their strategy to see. Finally with lots of frustration I decided to cut my losses short by paying the extra treatment sessions myself and cancelling the policy. Do not waste your money on this insurance company.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

Report this review
Was this review helpful? 1 1