Clueless staff who mis-sell products

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Maiax199's review of Toni & Guy

★☆☆☆☆

“Clueless staff who mis-sell products”

Written on: 12/04/2019 by Maiax199 (1 review written)

My daughter visited the Bluewater branch. During consultation she was told a relaxer would smooth out her curls. Having parted with £180 she came out looking identical to how she walked in. We returned two days later and they offered to re-relax it. Everyone knows you can not process hair twice within a week. They had no clue as to the product they used. Their only concern was to say the technician would have known what she was doing. Well clearly that wasn’t the case. The staff gathered around eavesdropping during the whole sorry episode. In the end we were connected to the head office where we are currently awaiting the outcome of our compliant. Terrible, terrible experience. Never going near the place again.

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