Hari's www.harissalon.com

Until today....I've been a loyal customer for cut, colour, and keratin treatments at the Kings Road salon. I booked an appointment, was called hours before and told that my stylist had quit and that they were doing me a favour to let me move to another stylist. They then scheduled me for such a short window to perform the colour and cut that the manager and the stylist expressed annoyance at me. As I typically spend anywhere from £200 - £400 per visit....I cancelled the appointment and won't be back. The salon manager was unbelievably rude, without any customer service skills. Somehow, their frustation on staffing challenges were misdirected to me...the customer! I called Paul Edmonds who scheduled me in on the same day (without complaint) and performed beauitifully with professionalism and charm. It's a shame that this salon has lost the plot on what it means to provide a service.