written by GLSmith on 05/08/2021
A product for which I paid £410 to have supplied and fitted plus £15 for their special brush was within days shredding and feeling like the driest and roughest of horse hair. In trying to get support for this issue, we were blamed for mistreating the product. We returned it for their analysis and got the fob off - again blamed of mistreatment. Since we'd paid a lot of money we asked for our hair back (we wanted to get independent advice) and we were sent a set of new extensions. Clearly, they will not be fitted but at least we can get the product checked out. Dreadful product of the poorest quality and a dreadful service.